BOH4M Unit 4 Test Breakdown.docx - BOH4M Unit 4 Test...

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BOH4M Unit 4 Test Breakdown Part A Knowledge True/False & Multiple Choice 1 mark for each question Planning Process It is the process of setting objectives and determining how to accomplish them It includes objectives, specific results that one reaches to achieve A plan is a statement of intended means for accomplishing objectives A systematic plan includes the following: planning, leading, controlling and organizing 1. Define your objectives: Know where you want to 2. Determine where you stand: know where you stand in reaching the objectives 3. Develop premises regarding future conditions: Try to anticipate future events 4. Analyze and choose among action alternatives: List and carefully evaluate the possible actions that may be taken. 5. Implement the plan and evaluate results: take action and carefully measure your progress towards your objectives. ***For planning to be most successful it should be ongoing and is best done with active participation of all the members Operational Plans Operational plan: identifies activities to implement strategic plans Includes: -Production plans-deals with methods and technology needed by workers -Financial plans-deals with money required to support operations -Facilitate plans-deals with facility/work layouts -Marketing plans-deals with requirements of selling/distributing goods/service -Human resource plans-deals with recruitment, selection and placements of people into various jobs Benchmarking Becoming overconfident and comfortable is one’s own downfall; successful planning must challenge the status quo Benchmarking uses external comparisons to evaluate current performance and gain insight for the future-find out what other companies are doing and use this to improve; looking for best practices that helps them achieve superior performances Controlling (Four step process) It is the process of measuring performance and taking action to ensure the desired result is achieved Evidently 4 steps occur to complete a control process. 1. Step number one is to establish objectives and standards in the process 2. Second step is to then measure actual performance 3. Third step which is to compare results with objectives and standards 4. Step number four-take corrective action as needed in the process, which is. Feedforward control • Also called preliminary controls • Takes place before a work activity
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• Ensure objectives are clear, directions and resources are established to accomplish them. • The goal is to solve problems before they occur • An important question is “ what needs to be done before we begin?” Timeframe of short-term, intermediate, and long-term plans Short-range plans: cover 1 year or less Lower management levels are in charge of these plans Helps achieve long term plans Intermediate-range plans: covers 1-2 years Long-range plans: look at 3+ years, into future Top managers are in charge of these plans Directions for organization as a whole Means-ends chain
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