MOD 400 HRM Week 3 HW.docx - Running head Human Resource...

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Running head: Human Resource Management 1 Marquetta Haynes MOD 400 – HRM Week 3 HW Kay Wood July 18, 2016
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Running head: Human Resource Management 2 Personality Traits Personality tests help organizations profile personality characteristics. Researchers have identified the “Big Five” personality characteristics: extroversion, adjustment, agreeableness, conscientiousness, and inquisitiveness. Personality traits, such as conscientiousness, have been demonstrated to be good predictors of job performance. The main concepts of emotional intelligence are self-awareness, self-management, social awareness, and relationship management. Several studies have indicated that the use of emotional intelligence as a predictor of job performance. Retail managers with high emotional intelligence scores have demonstrated success in terms of store profits. Retail managers that displays high emotional intelligence, handles most of the high situations that may occur without warning. Sales employees who receives high scores of emotional intelligence had higher sales scores, but low attention span.
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