Team Management - Quiz 4.doc - Question 1 Correct 2.00...

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Question 1 Correct 2.00 points out of 2.00 Flag question Question text Which is the best example of the communication bias termed “message tuning”? Select one: a. The concierge at a hotel gives a tourist directions: “Turn right when you see that big tree that the city pruned last week.” b. A New York cab driver gives elaborate directions to the Empire State building to a New York police officer. c. A store owner gives elaborate street directions to Madison Square Garden to a gentleman from Wisconsin, d. A docent at the Met tells an electrician that the outlet next to “the newly acquired Renoir” is the one that needs repair. Question 2 Correct 2.00 points out of 2.00 Flag question Question text There are several biases of human communication, which affect team performance. All of the following are known threats or biases to effective communication in groups EXCEPT: Select one: a. message tuning—tendency for senders to tailor messages for specific recipients. b. message distortion—message senders present information in a way that recipients will like it. c. biased interpretation—recipients hear what they want when receiving messages. d. absorptive capacity—people experience information overload when listening to another team member. Question 3 Correct 2.00 points out of 2.00
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Flag question Question text When a speaker tunes a message to suit an audience and, in the course of tuning the message, the speaker’s subsequent memories and impressions about the topic change, this effect is known as: Select one: a. biased interpretation. b. message distortion. c. perspective-taking failures. d. saying is believing. Question 4 Correct 2.00 points out of 2.00 Flag question Question text Message recipients often hear what they want to hear when receiving messages, and interpret the neutral facts about a topic in a way that is favorable toward their own opinions or position. This communication bias is known as: Select one: a. message distortion. b. indirect speech acts. c. biased interpretation. d. illusion of transparency. Question 5 Correct 2.00 points out of 2.00
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Flag question Question text An example of the curse of knowledge is a: Select one: a. professor who believes his or her teaching ratings are higher than they actually are. b. professor who understands an idea perfectly, but cannot explain it clearly to students. c. team member who knows a potentially damaging piece of information, but cannot reveal it to the team. d. leader who knows how to solve a problem, but must let the team solve the problem themselves. Question 6 Correct 2.00 points out of 2.00 Flag question Question text The illusion of transparency refers to what belief? Select one: a. The faulty belief that our thoughts and attitudes are more visible (transparent) than is actually the case.
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