361_Lecture 5 -- Guided Notes (Criterion Measurement Part II).docx

361_Lecture 5 -- Guided Notes (Criterion Measurement Part II).docx

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Lecture 5: Criterion Development (Part II) OTDs: 1. Understand the components of the hierarchical model and taxonomy of job performance 2. Understand the differences between contextual performance and task performance Objectives: 1. Given a term/definition about Campbell’s hierarchical model and taxonomy of job performance, you will be able to select the most accurate factual statement. 2. Given a question/description about the determinants of job performance and Campbell’s hierarchical model of job performance, you will be able to select the most accurate factual statement. 3. Given term about Campbell’s taxonomy of job performance components, able to select the most accurate factual statement. 4. Given a ques/description related to the common dimensions of OCBs, able to select the most accurate factual statement. 5. Given a question/description about the relationship between task performance and contextual performance, you will be able to select the most accurate factual statement. 6. Given a description/example of a CWB, able to accurately identify the type of workplace deviance it represents. I. Basic Model of Job Performance - Key definitions & distinctions - Performance Actual actions of behaviors relevant to organizational goals, not consequences, results, or outcomes of an action or behavior Example: Performance making sales calls. setting crab pots NOT performance total sales $ earned, #of crabs caught - Effectiveness Evaluation or results of performance behavior Often influenced by factors beyond the actions of individuals Ex. Sales $ influenced by local economic conditions, crabs caught influenced by weather conditions - Efficiency (or productivity) Ratio of effectiveness (output) to cost of achieving that level of effectiveness (input) Meaning of the ratio and how performance contributes varies depend on jobs (may differ across jobs, context) Ex. Total sales $ per call vs. total crabs caught per hour
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