Exam 3 Study Guide-1 (1).docx

Exam 3 Study Guide-1 (1).docx - Chapter 9 A group of two or...

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Chapter 9 A group of two or more - page 226 Group : Two or more freely interacting individuals who share collective norms and goals and have a common identity Formal and Informal Groups - page 227 o Formal Groups: If the group is formed by a manager to help the organization accomplish its goals, then it qualifies as a formal group Informal Groups: Exists when the members’ overriding purpose of getting together is friendship Formal and informal groups often overlap, such as when a team of corporate auditors heads for the tennis courts after work Friendships forged on the job can be so strong as to outlive the job itself in an era of job hopping, reorganizations, and mass layoffs Some managers firmly believe personal friendship fosters productive teamwork on the job whereas others view such relationships as a serious threat to productivity The Group Development Process Groups and teams in the workplace go through a maturation process, such as one would find in any life-cycle situation (e.g. humans, organizations, products) Group development process occurs in identifiable stages, though researchers disagree on the exact number, sequence, length, and nature of those stages Stage 1: Forming - During this “ice-breaking” stage, group members tend to be uncertain and anxious about such things as their roles, the people in charge, and group’s goals. Mutual trust is low, and there is a good deal of holding back to see who takes charge and how Stage 2: Storming - Time of testing. Individuals test the leader’s policies and assumptions as they try to determine how they fit into the power structure. Stage 3: Norming - A feeling of team spirit is experienced because members believe they have found their proper roles o Group Cohesiveness: Defined as the “we feeling” that binds members of a group together, is the principal by-product of stage 3 Stage 4: Performing - Activity during this vital stage is focused on solving task problems. There is a climate of open communication, strong cooperation, and lots of helping behavior Stage 5: Adjourning -The work is done; it is time to move on to other things. The return to independence can be eased by rituals celebrating “the end” and “new beginnings” Role: A set of expected behaviors for a particular position, and a group role is set of expected behaviors for members of the group as a whole Each role you play is defined in part by the expectations of that role Two types of roles are particularly important- task and maintenance Task and Maintenance Roles- page 232 Task Roles : Enable the work group to define, clarify, and pursue a common purpose.
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Maintenance roles : Foster supportive and constructive interpersonal relationships o Task roles keep the group on tack while maintenance roles keep the group together Norms- Page 233 Norm: An attitude, opinion, feeling, or action- shared by two or more people- that guides their behavior Norms are more encompassing than roles o
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