LAUNCH TECH CASE Background LAUNCHTECH is a global leader in payments processing technology and solutions for merchants. It operates reliable and secure proprietary technology platforms that enable merchants to accept a vast array of payment types, across multiple channels, anywhere in the world. LAUNCHTECH has been a pioneer in card payments, multi-currency processing, online payments and contactless, and is aiming to lead the way in expanding global reach, data analytics and optimization, and the emerging field of integrated payments. On a typical day, it processes over 31 million mobile, online and in-store transactions. In 2016, it processed 17bn transactions. It supports 600,000 merchants in 150 currencies across 200 countries, offering over 300 payment methods. LAUNCHTECH employs 6,000 people to deliver its solutions. The majority of its employees are located in the US, Canada, UK, France, Germany, China, India; but it also has employees in almost all countries in which it operates. The business of LAUNCHTECH is spiky around the globe. It goes up or down dynamically in different geographic markets. If the business goes up in a market, LAUNCHTECH employs more people to cope with the demand. If the business goes down in a market, it lays off employees and shrinks its business very quickly in that market. If demand conditions change across countries, it seeks to enter the rising country markets by acquiring local firms there. If demand declines in a country, it seeks to exit the country market by divesting and selling off its business there. LAUNCHTECH is also subject to a variety of laws, regulations, and industry standards across the markets in which it operates. The problem Growth through mergers and acquisitions as well as organic business development have led to a variety of home-grown business processes and IT systems across different operating units of LAUNCHTECH. Integration and standardization levels of business processes across the different operating units of LAUNCHTECH are low. Maturity level of LAUNCHTECH ’s Enterprise IT Architecture is also low. Operating units of LAUNCHTECH have preferred to use their own technologies, applications, processes, and data.
Corporate Center of LAUNCHTECH has developed ad hoc connections among the applications of the different operating units. LAUNCHTECH has a legacy identity and access management (IAM) solution. However, it is not really functioning as an effective IAM solution by the modern standards. End users and IT unit workers still use a lot of manual processes in managing identity and access management. As LAUNCHTECH grows or shrinks rapidly in different geographic markets around the globe, it experiences major problems in managing user sign ins to multiple different applications, user access requests for networks and applications, user requests for account provisioning, user requests for password resets, etc. It experiences challenges in running certifications campaigns to get managers certify access credentials of their employees. It also experiences major challenges in preparing documentations for regulatory
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- Fall '08