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MIS CLASS 3 - o Limitations Equipment • Only as good as...

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RJ Puntoni 1/13/08 MIS - What are the business benefits and limitations of the IRV approach? o Benefits Customer satisfaction Agents are at the scene of accidents very quickly More efficient, the process is expedited Increased revenue Progressive was able to address more claims Faster communication between agents
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Unformatted text preview: o Limitations Equipment • Only as good as the equipment they have • Must maintain and replace the electronics Connection • Wireless connectivity may not work in all accident areas. • May be unable to send information back to Progressive headquarters...
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