BONIFACE PROJECT.docx - CHAPTER ONE 1.0 Introduction This chapter highlights the background of the study and briefly explains the problem statement the

BONIFACE PROJECT.docx - CHAPTER ONE 1.0 Introduction This...

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CHAPTER ONE 1.0 Introduction This chapter highlights the background of the study and briefly explains the problem statement, the objectives and research questions. It also captures the scope and importance of the study in addition to its limitations. 1.1Background to the study Sound management practices like leadership and process management have been proposed to enhance business performance. Sound management practices include different management plans and programs that generate quality goods and services, increases consumer satisfaction and reduce the total cost. Many business managers are concerned about implementing effective and sound management practices in order to improve the performance and competitive power of the business (Dang et al, 2008). One way of working with sound management practices together with their values, methodologies and tools is to apply quality awards. Quality awards are important in helping an organization to realize good practices and consequently improve on their performance. For example, Japan began honouring sound management practices during the 1950s.after successful implementation of these practices, other countries established similar programs during the early 1990s in order to recognize the inventive and effective sound management practices that were taking place (Vorkuka et al., 2000). Therefore, the aim of this study is to increase the understanding on the impact of sound management practices on the performance of the business. The early focus on sound management practices evolved from inspection of quality control and later on quality assurance (Dale, 1999). 1
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The Kenya wildlife service (KWS) is faced by some major threats and challenges which they are endeavoring to manage. They include encroachment on reserves and wildlife parks due to human population growth and poverty, volatility of international tourist visitation, conflict between people and human wildlife conflict, change of climate , which is augmenting drought in many parts in Kenya, and floods in other areas, poor infrastructure, regional and political instability, insecurity resulting from entry of illegal weapons into the country and unfavorable resolutions reached in international conservation among others (Kenya Wildlife Service, 2008). According to Ngware (2006), previous study has shown that research has been done on sound management practices in Kenya but no empirical research has been conducted to deal with sound management practices and their effects on overall business performance in Kenyan Service organizations. In order to bridge this gap, there is need to investigate the impact of sound management practices in Kenyan service institutions. Such a study will help in exploring the degree of the impact of sound management practices on overall business performance in firms and at the same time help in identifying problem areas and provide possible remedies.
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