Exam_5.rtf - Speaker 1 that is you have to look everywhere...

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Speaker 1: ______ that is you have to look everywhere, and it is not easy and so the reason for that is this. I will give you a sort of quick example. So we were doing a digital transformation for one of Europe's largest national security agencies. In this particular National Security Agency, let us just say they wanted to automate a couple of processes, they wanted to do a lot more than that, let us just say they wanted to automate and digitize a couple of key processes, particularly on the data collection front. We had ______ the senior team, the middle management team, I see them you know, when you are having conversations with everyone saying look this is what we are going to do, this is how we are going to do, this is why we are going to do it and giving people access and saying look if you have any objections, if you think there are any problems or any things especially we should we made aware of, whether it is an individual level or a company level, let us know, we are here and again we are living next to the field. We were not by say in Bangalore ____but if you are delivering services from there, we were literally in there, in this case _____ wasp nest. Typically what everyone will tell you, whether you are you are a senior consultant, whether you are the leader of a business when you say, look, do you agree with what we are trying to do and how we are going about it. 99% of people will say yes, we agree with you, you are fantastic, we are fully on board with you, and they will keep all their little demons locked up in their heads. These are the demons where they go, hang on, if you are automating that process, for example, that could put me out of the job. So what we found with this National Security Agency and this is by no means unique, you can apply this to banks and everything else. There was one particular project that should not have taken about two weeks to complete but it dragged on, it was a month down the line, two months down the line, this thing was sliding like crazy, we identified it early on but it is only until we start getting senior management team involved. What we finally came across was that there was an individual consultant within this National Security Agency who was being paid 1500 pounds a day to kind of _____ two applications together to do maintenance of the work and while he was there he was making it as difficult as possible to automate or digitize these particular processes because he felt that if these processes were digitized, he was going to be out of the job, so from his perspective he is doing everything he could to develop proprietary code, to make up reasons, obstructing or excuses as to why there was delay, for example, hang on, there is a problem with that application over there so I cannot do whatever it is I need to do here and so on This audio is used for the transcriber test at GoTranscript.
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Speaker 1: ______ that is you have to look everywhere, and it is not easy and so the reason for that is this. I will give you a quick example. So we were doing a digital transformation for one of Europe's
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  • Fall '10
  • KUNZE
  • Management, All That You Can't Leave Behind, National Security Agency, Center City, Philadelphia, Other People's Lives

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