week2 - Role of Housekeeping Staff.ppt

week2 - Role of Housekeeping Staff.ppt - Lecture 2 Key...

This preview shows page 1 - 4 out of 28 pages.

1 Lecture 2 Lecture 2 Key Roles and Responsibilities Key Roles and Responsibilities of Housekeeping Staf of Housekeeping Staf
Image of page 1

Subscribe to view the full document.

2 Outline Outline Hierarchy of the Property (Hotel) The importance of Housekeeping Role of an Executive Housekeeper (EH) Duties and Responsibilities of EH Duties and Responsibilities of Room Attendant (RA)/Room Butler Duties and Responsibilities of Order Taker/Housekeeping Coordinator Scope of the Professional Housekeeper’s Role
Image of page 2
3 KEY CONCEPTS Hierarchy of the property General Manager Duty Manager Financial Controller Chief Engineer Director of Sales Director of Human Resources Rooms Division Manager Director of Food & Beverage Manager Resident Manager Front Office Manager Executive Housekeeper Restaurant Manager Kitchen Chef Sales Manager
Image of page 3

Subscribe to view the full document.

4 H o u s e k e e p i n g D e p a r t m e n t C l o a k r o o m A t t e n d a n t C a r p e t m a n W a s h r o o m A t t e n d a n t C l e a n e r H o u s e m a n P u b l i c A r e a S u p e r v i s o r H o u s e m a n R o o m A t t e n d a n t F l o o r S u p e r v i s o r L i n e n r o o m A t t e n d a n t S e a m s t r e s s T a i l o r A s s i s t a n t L i n e n R o o m S u p e r v i s o r U n i f o r m & L i n e n R o o m S u p e r v i s o r A s s i s t a n t E x e c u t i v e H o
Image of page 4

You've reached the end of your free preview.

Want to read all 28 pages?

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern