DB unit 3.docx - 1 Have you ever experienced a medical facility sending your incorrect billing statements How did you handle the situation did you get

DB unit 3.docx - 1 Have you ever experienced a medical...

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1.Have you ever experienced a medical facility sending your incorrect billing statements? How did you handle the situation, did you get this resolved, and what would you do as an office administrator if these errors were happening to your patients?
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Unformatted text preview: the new hospital and they were unable to remove the charges. Without making this discussion board pages long, the short version is that she had to pay for both procedures, $6000, or she was going to be sent to collections. If this specific situation happened where I was an office administrator I would ensure this matter was taken care of and the patient would only billed once for the services, they received. Furthermore, if this event was happening more often, I or other employees would perform an audit to find the root cause as to why patients are being billed twice and resolve the issue. If the issue is with the billing system, then this would need to be handled with the company who runs the billing system. If the root cause of the issue is the result of employees, they would be educated and training on proper billing procedures. Michelle Oliver...
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  • Spring '15
  • ProfessorRobertSmiles
  • Office Administrator

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