research_paper_on_grievance_of_employees.doc

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A STUDY ON EMPLOYEES GRIEVANCE MANAGEMNET PROCEDURE FOLLOWED IN BMTC, SOUTH DIVISION, BENGALURU KAVYASHREE.M.B ASST.PROFESSOR PG DEPARTMENT OF MANAGEMENT STUDIES, JSSATE, BENGALURU RENUKACHARYA.H.S HR- RECRUITER, DEPUTED TO COGNIZANT, BENGALURU BY DAY ‘N’ DAY SERVICE (P) LTD, CHENNAI ABSTRACT The purpose of the study to understand the employee’s grievance handling mechanism followed in BMTC, South Division. The study gives information on the grievance handling procedure followed in BMTC. It also includes information about the cause for the grievance in the organization. The study was conducted at BMTC, South Division, and Bangalore. Primary data was obtained from employees with the help of structured questionnaire which was handed over to 120 employees chosen randomly. The secondary data was collected through company records. Results of the study found that employees are facing grievance which is economic in nature. It was also found that the existing grievance settlement mechanism is not much satisfactory to the employees. Suitable suggestions to overcome the employee’s grievance were provided based on the results of the study. Keywords: EMPLOYEE’S SATISFACTION, GRIEVANCE, GRIEVANCE MECHANISM INTRODUCTION Grievance can be defined as “a written complaint filed by an employee and claiming unfair treatment”. The National Commission of Labor states that complaints affecting one or more individuals work in respect of their wage payments, overtime, leave, transfer, promotion, seniority, work assignment, and discharge will always constitute grievance. In business organizations where people work together for the purpose of achieving a common goal, distinction of opinion might occur. Dissatisfaction will also be seen when sure expectations, are not met within the activity. Dissatisfaction acts as a motive for grievance. Grievance could be against manager, against work load, one or more operating system and so on. Sadness, frustration and discontentment, inefficient work , less productivity would be the results of grievance.
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REVIEW OF LITERATURE Dr. G. Balamurugan, V. Shenbagapandian, in March 2016 made a study to identify common for grievances faced by employees in workplace and the mechanism used to solve the grievance. The study examined that the grievances were solved in a satisfactory way in the organization but the time span of solving the grievances must be improved. Cristina BĂLĂNEASA, 2011 in her paper identified that it is not possible to create a working environment in which there are no complaints. Creating a environment like this depends on the ability to diagnose and correct possible causes of grievances before they become formal complaints. Dr.S.Gomathi “A study on grievance management in improving employees performance in a private enterprises” September 2014, carried out research to understand the extent to which employees grievances are redressed. The results of the study indicated that employees were
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  • Fall '09
  • SUSANLYNNJAMES
  • Management, Null hypothesis, Statistical hypothesis testing, EMPLOYEES GRIEVANCE MANAGEMNET PROCEDURE

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