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Unformatted text preview: IDENTIFICATION OF FACTORS AFFECTING SUCCESSFUL ADOPTION OF MIS FOR MINISTRY OF EDUCATION IN SRI LANKA B.A.U.I.Kumara 169115J Degree of Master of Business Administration in Information Technology Department of Computer Science and Engineering University of Moratuwa Sri Lanka March 2018 IDENTIFICATION OF FACTORS AFFECTING SUCCESSFUL ADOPTION OF MIS FOR MINISTRY OF EDUCATION IN SRI LANKA BOHINGAMUWA APPUHAMILAGE UPUL INDIKA KUMARA 169115J The dissertation was submitted to the Department of Computer Science and Engineering of the University of Moratuwa in partial fulfilment of the requirement for the Degree of Master of Business Administration in Information Technology. Department of Computer Science and Engineering University of Moratuwa Sri Lanka March 2018 DECLARATION I hereby declare that this is my own work and this thesis does not incorporate without acknowledgement any material previously submitted for a Degree or Diploma in any other University or institute of higher learning and to the best of my knowledge and belief it does not contain any material previously published or written by another person except where the acknowledgement is made in the text. Also, I hereby grant to University of Moratuwa the non-exclusive right to reproduce and distribute my thesis/dissertation, in whole or in part in print, electronic or other medium. I retain the right to use this contents in whole or in part in future works (such as articles or books). ………………………………. B.A.U.I.Kumara (Signature of the candidate) Date: The above candidate had carried out research for this Master’s thesis under my supervision. ……………………………….. ………………… (Dr. Shantha Fenando) Date Signature of Supervisor i COPYRIGHT STATEMENT I hereby grant the University of Moratuwa the right to archive and to make available my thesis or dissertation in whole or part in University Libraries in all forms of media, subject to the provisions of the current Copyright Act of Sri Lanka. I retain all proprietary rights, such as patent rights. I also retain the right to use in future works (such as articles or books) all or parts of this thesis or dissertation. ------------------------------- ii ABSTRACT The objectives for the education of Sri Lanka have shifted from their former focus on access, expansion, maintenance to improving the quality of education and strengthening, governance and service delivery. Hence, all managers are required to engage in compiling a more composite collection of policy adoptions and more data which originate from various sources and at different levels. As the Ministry of Education requires implementing significant changes to the functions and management process in order to face challenges with confidence. However, it is evident that the Ministry of Education was unable to adopt management information successfully for the past twenty years. In spite of making several efforts to introduce online systems, functionality and sustainability had become rather challenging. Therefore, this study attempts to develop a Management Information System (MIS) adoption strategy to ensure successful implementation of MIS for the Ministry of Education by identifying factors that affect implementation. The present study has comprehensively focused on three major independent variables which are: organization; technology and people. The population for this study comprised of top level managers of the Ministry of Education and Provincial and Zonal level administration and monitoring structure of the education system. Data collection had been carried out from 196 managers in decision making process and both qualitative and quantitative methods were used. After conducting a comprehensive literature survey, many factors were found which are common in numerous public sector organizations. In the study, technology and people were identified as highly influential factors causing the failure of the MIS implementation at the Ministry of Education in Sri Lanka. Nonavailability of an information management policy has been found to be a major factor for system implementation, continuity, and sustainability of the MIS at the Ministry of Education. As per the results of the study, top management support, organization readiness for the acceptance of the system proved to be the positive factors that would affect the feasibility of MIS adoption at the Ministry of Education. This research brings out a valuable adoption strategy that could be incorporated into the process of Education Management Information System implementation with successful outcomes. Further, this study provides guidance to the public sector organizations that could be explored further as future researches, in the field of successful information system adoption. Keywords – Management Information System, Education, EMIS Implementation, Successful adoption, Education Management iii ACKNOWLEDGEMENT I wish to express my sincere thanks and gratitude to all those who contributed to make this thesis in success. I wish to thank my Supervisor Dr. Shantha Fernando for his utmost support and guidance. I also wish to thank Dr. Chnadana Gamage, MBA IT Course coordinator and senior lecturer and Ms. Jeeva Pathmini for their invaluable advices and interesting thoughts. Furthermore my warmest thanks goes to the Head of the department Dr. Chathura, the Academic and none academic staff of the Computer Science and Engineering, University of Moratuwa for their guidance and resources provided to me in making this study a success. In addition, I wish to express my appreciation and gratitude to all directors (Directors, Deputy Directors and Additional Directors) from the Ministry of Education for their valuable information. A very special thank goes to Ms Julian Perera and Ms. Nilimi Mahanama from the Sirimavo Bandaranike Vidyalaya, for Proof Reading my thesis without any hesitation. I wish to thank my wife and children too for moral support in standing by me Finally, I wish to covey my sincere thanks to all those who helped me in numerous ways whose names had not been mentioned above, but were instrumental in making this study a success. iv TABLE OF CONTENTS DECLARATION ............................................................................................................................. i COPYRIGHT STATEMENT ........................................................................................................ ii ABSTRACT.................................................................................................................................... iii ACKNOWLEDGEMENT............................................................................................................. iv TABLE OF CONTENTS ............................................................................................................... v LIST OF FIGURES ..................................................................................................................... viii LIST OF TABLES .......................................................................................................................... x LIST OF ABBREVIATIONS ....................................................................................................... xi 1. INTRODUCTION .................................................................................................................. 1 1.1. Overview of the Chapter ................................................................................................... 1 1.2. Background ....................................................................................................................... 1 1.3. Motivation......................................................................................................................... 4 1.4. Research Problem Statement ............................................................................................ 5 1.5. Research Scope ................................................................................................................. 5 1.6. Research Questions ........................................................................................................... 6 1.7. Research Objectives .......................................................................................................... 6 1.8. Significance of the Study .................................................................................................. 6 1.9. Outline .............................................................................................................................. 7 1.9.1. Definitions ...................................................................................................................... 8 1.9.2. Outline of the study ......................................................................................................... 9 2. LITERATURE REVIEW .................................................................................................... 10 2.1. Overview of the Chapter ................................................................................................. 10 2.2. What is EMIS? ................................................................................................................ 10 2.3. Importance of EMIS for the education sector ................................................................. 11 2.4. EMIS Implementation challenges ................................................................................... 12 2.5. Major issues of MIS implementation in the public sector .............................................. 13 2.6. Factors that affect MIS implementation ......................................................................... 15 2.7. Factors affecting the implementation success or failure of information systems ........... 18 2.8. Impact of organizational factors on management information system ........................... 20 2.9. MIS adoption strategies, adoption models and frameworks ........................................... 25 2.10. Summary of literature ..................................................................................................... 30 3. METHODOLOGY OF THE STUDY ................................................................................. 35 3.1. Overview of the Chapter ................................................................................................. 35 3.2. Research Questions ......................................................................................................... 35 3.3. Research Argument......................................................................................................... 35 3.4. Research Approach and Design ...................................................................................... 36 3.5. Variables ......................................................................................................................... 36 3.6. Relationship of Variables................................................................................................ 37 3.7. Conceptual Framework ................................................................................................... 37 3.8. Hypotheses Development ............................................................................................... 41 3.9. Operationalization of Variables ...................................................................................... 42 3.9.1. Organization success ................................................................................................ 42 3.9.2. Technology .................................................................................................................. 45 3.9.3. People .......................................................................................................................... 47 3.10. Sample design ................................................................................................................. 48 3.11. Method of data collection ............................................................................................... 50 3.11.1. Source of data .............................................................................................................. 51 3.12. Instrument design ............................................................................................................ 52 v 3.12.1. Defining target respondents ........................................................................................ 53 3.12.2. Contents of the questionnaire ...................................................................................... 53 3.12.3. Length of the questionnaire ......................................................................................... 54 3.12.4. Pre-test of the questionnaire ........................................................................................ 54 3.12.5. Development of the final survey form ........................................................................ 54 3.13. Data Collection Process .................................................................................................. 54 3.13.1. Interview ..................................................................................................................... 55 3.13.2. Questionnaire survey ................................................................................................... 55 3.14. Data Analysis .................................................................................................................. 55 3.14.1. Testing measures of goodness ..................................................................................... 56 3.14.2. Information presentation ............................................................................................. 56 4. DATA ANALYSIS AND INTERPRETATION ................................................................. 58 4.1. Overview of the Chapter ................................................................................................. 58 4.2. Flow of data analysis ...................................................................................................... 58 4.3. Descriptive Statistics Analysis ........................................................................................ 60 4.3.1. Data collection............................................................................................................. 60 4.3.2. Reliability Test ............................................................................................................ 60 4.3.3. Pilot Survey ................................................................................................................. 60 4.3.4. Reliability analysis for survey ..................................................................................... 61 4.3.5. Demographic Analysis ................................................................................................ 63 4.3.6. Computer competency assessment .............................................................................. 67 4.4. Inferential Statistic Analysis ........................................................................................... 75 4.4.1. Descriptive statistics for policy dimension ................................................................. 75 4.4.2. Descriptive statistical analysis for organization culture dimension ............................ 81 4.4.3. Internal structure and management process ................................................................ 84 4.4.4. Top management supports .......................................................................................... 88 4.4.5. Analysis for work environmental factors .................................................................... 91 4.4.6. Analysis of people characteristics ............................................................................... 93 4.4.7. Status of existing management information systems .................................................. 95 4.4.8. Assessment of Existing System functionality ............................................................. 95 4.4.9. Assessment Existing Information System quality ....................................................... 96 4.4.10. Assessment Information quality .................................................................................. 97 4.4.11. e-Readiness ................................................................................................................. 99 4.5. Correlation Analysis ..................................................................................................... 100 4.5.1. Inter-dimension correlation for organization variables ............................................. 100 4.5.2. Inter-dimension correlation for technology ............................................................... 101 4.5.3. Inter dimension correlation for organization’s policy and e-Readiness .................... 102 4.6. Inter-Variable correlation.............................................................................................. 104 4.7. Testing hypothesis ........................................................................................................ 105 4.7.1. Testing appropriateness of data for t-test .................................................................. 105 4.8. Summary of hypothesis testing ..................................................................................... 113 4.9. Validation of survey findings based on interview results ............................................. 113 4.9.1. Organization Factors ................................................................................................. 114 4.9.2. People Factors ........................................................................................................... 115 4.9.3. Technological Factors ............................................................................................... 115 4.10. Assessment of feasibility of MIS adoption ................................................................... 116 4.10.1. Organizational Feasibility ......................................................................................... 116 4.10.2. Technical Feasibility ................................................................................................. 119 4.10.3. Human factor feasibility ............................................................................................ 120 4.11. Conclusive Remarks ..................................................................................................... 122 5. CONCLUSIONS AND RECOMMENDATIONS ............................................................ 124 vi 5.1. Overview of the chapter ................................................................................................ 124 5.2. Research Implication .................................................................................................... 124 5.3. MIS adoption strategy ................................................................................................... 130 5.4. Recommendations for future research .......................................................................... 133 5.5. Concluding remarks ...................................................................................................... 133 REFERENCES............................................................................................................................ 135 ANNEXURE A ............................................................................................................................ 141 ANNEXURE B ............................................................................................................................ 151 ANNEXTURE C ......................................................................................................................... 158 ANNEXTURE D .....................
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