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RUNNING HEAD: The Operational Plan of Angelway Hospice 1 Angelway Hospice April Ellis MGT 601: The Functions of Modern Management Instructor: Dr. Carolyn Broner December 7, 2014
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The Operational Plan of Angelway Hospice 2 Angelway Hospice (AH) is a brand new organization. AH is an organization that provides a service. AH serves families and patients that are currently approaching the end-of-life and helps with the grieving process for the families. This paper is going to be about AH’s Operational Plan. AH has a very specific staff and organizational growth. Please see Exhibit A. There are a lot of positions, but truly the positions are just a select few. What that means is that there are numerous of the same position, but there are only a few different positions. The top of the organizational chart is the board. The board of AH is actually made up of the CEO, the CEO of the local hospital, the President of the local Physician’s Group, and other elected members. The board is responsible for giving a budget for the year to the CEO for the organization, for making major changes, and to make sure that the organization stays on the correct path to keep the non- profit status. The CEO is a position that elected by the board. “CEOs focus on strategy and work to both develop and promote the value of their organizations…Particular attention must be given to ensuring the well-being of people in hospice care” (Kraft, 2014). CEOs are responsible with leadership, quality, staff meetings, and compliance. “CEOs of hospice centers establish business strategies that provide for growth and sustainability” which is just like every other organization out there, the exception to hospice is that this CEO is required to stress the “importance of compassion in the services provided” (Kraft, 2014). The CEO is also responsible for staff meetings and staff hiring and firing. The CEO will hire the leadership team of AH so that they all understand the importance of compassion and understanding.
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The Operational Plan of Angelway Hospice 3 This is because it starts at the top and works downward. The CEO is also responsible for the quality of the patient’s perspective. The CEO wants the best of the best and wants to make sure that all the staff get a good survey from those who are patients and those who receive the grieving support. “CEO is ultimately responsible for the organization’s performance and must prompt action if measures show decreasing or unacceptable performance trends. Lastly, is compliance, CEO’s need to be responsible for the compliance of the government guidelines. This is exceptionally true with Medicare and Medicaid. Compliance will depend if an organization gets paid from Medicare or Medicaid. Next is the leadership team.
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  • Winter '13
  • SMITH
  • Management, Angelway Hospice

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