Excellence Models Lecture Six
WHAT IS BUSINESS EXCELLENCE? Business Excellence (BE) is about developing and strengthening the management systems and processes of an organization to improve performance and create value for stakeholders. BE is much more than having a quality system in place. BE is about achieving excellence in everything that an organization does (including leadership, strategy, customer focus, information management, people and processes) and most importantly achieving superior business results . Prepared by … Dr. Magdy A. Khalaf 2
European Quality Award (EQA) European Foundation for Quality Management (EFQM) Stimulate and assist European organizations in quality improvement activities. Support managers in the adoption of TQM. EFQM Excellence Model A non-prescriptive framework based on nine criteria that recognizes that there are many approaches to achieving sustainable excellence. Prepared by … Dr. Magdy A. Khalaf 3
EFQM Model Components The Model comprises of a set of three integrated components: The Fundamental Concepts It defines the underlying principles that form the foundation for achieving sustainable excellence in any organization. The Criteria It provides a framework to help organizations to convert the Fundamental Concepts into practice. RADAR It is a simple but powerful tool for driving systematic improvement in all areas of the organization. It provides a common language that enables effective sharing of knowledge and experience , both inside and outside the organization. Prepared by … Dr. Magdy A. Khalaf 4
The Fundamental Concepts of Excellence Prepared by … Dr. Magdy A. Khalaf 5
The Fundamental Concepts of Excellence Adding value for customers Excellence organizations consistently add value for customers by understanding, anticipating and fulfilling needs, expectations and opportunities. Creating a sustainable future Excellence organizations have a positive impact on the world around them by enhancing their performance whilst simultaneously advancing the economic, environmental and social conditions within the communities they touch.
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- Spring '19
- Magdy Khalaf
- Management, EFQM Excellence Model, Dr. Magdy A. Khalaf