0124-7107-reus-19-02-00171 (1).pdf

0124-7107-reus-19-02-00171 (1).pdf - DOI...

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[171] Experiencias del personal de enfermería de salud mental ante estresores ocupacionales en una Institución prestadora de Servicios de Cali, Colombia Experiences of mental health nursing staff at occupational stressors in a service provider institution in Cali, Colombia Ana María Ruíz 1 orcid.org/0000-0002-1081-0600 Jenniffer Andrea Tovar 1 orcid.org/0000-0003-4281-8647 Verónica Andrade 1* orcid.org/0000-0002-1352-3551 1 Pontificia Universidad Javeriana. Cali, Colombia Fecha de recepción: Noviembre 22 - 2016 Fecha de revisión: Junio 22 - 2017 Fecha de aceptación: Agosto 11 - 2017 Ruíz AM, Tovar JA, Andrade V. Experiencias del personal de enfermería de salud mental ante estresores ocupacionales en una IPS de Cali, Colombia, Colombia. Rev Univ. Salud. 2017;19(2):171-185. DOI: Resumen Introducción: El personal de enfermería que atiende pacientes psiquiátricos, se enfrenta a estresores ocupacionales diferenciados. Objetivo: Interpretar las experiencias del personal de enfermería de salud mental ante estresores ocupacionales, desde tres modelos de estrés de corte transaccional y de la Teoría de Papeles de Goffman. Materiales y métodos: Estudio cualitativo y fenomenológico. Se realizaron entrevistas semi-estructuradas a enfermeras de una Institución Prestadora de Salud, para el análisis se empleó el análisis de contenido y mapa de asociación de ideas. Resultados: Los principales estresores ocupacionales encontrados fueron: recursos físicos desfavorables y ausencia de otros, características de los pacientes, sobrecarga laboral, conflictos interpersonales, falta de preparación, e impuntualidad en salario. Como consecuencia se encontró cambios en la salud mental del personal y en la prestación de los servicios que brindan. Conclusiones: La manera en que está configurado el sistema de trabajo en la institución presenta estresores ocupacionales que afectan a todas las participantes, quienes los afrontan a través de sus capacidades personales, los recursos disponibles, las redes de apoyo y la experiencia adquirida; todo ello permeado por los modos en que comprenden e interpretan su rol en el marco del trabajo. Palabras clave : Estrés laboral; enfermería; salud mental. (Fuente: DeCS, Bireme). Abstract Introduction: Nursing staff, who attend psychiatric patients, are confronted with differentiated occupational stressors. Objective: Interpret the experiences of mental health nursing staff when facing occupational stressors, ranging from three transactional cut stress models and Goffman paper theory. Materials and methods: A qualitative and phenomenological study was conducted. Semi-structured interviews were carried out with nurses from a health care institution. The analysis of content and map of the association of ideas was employed for the analysis. Results: The main occupational stressors found were: unfavorable physical resources and absence of others, patient characteristics, labor overload, interpersonal conflicts, lack of preparation and unpunctuality in salary. As a result, changes in the mental health of the staff and the provision of the services provided were found.
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