Rev-Order-393-Chapter-2.docx - THE ROLE OF RESEARCH AND...

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THE ROLE OF RESEARCH AND DEVELOPMENT DEPARTMENT IN SUSTAINING TQM INITIATIVES: IN CONTEXT TO GASCO Chapter 2: Literature Review
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2 Chapter 2: Literature Review Introduction In this chapter, the researcher is highlighting the significance and the concept of research and development along with total quality management process. The researcher is also discussing about the models related to the variable of the research and highlights the impact of research and development on TQM. Lastly, the researcher will discuss about the challenges related to the conduction of research and development in natural gas industries of UAE for maintaining TQM. Concept and Significance of Research & Development in Natural Gas Industry The pressing challenges that are confronted by the oil and gas industries in present scenario has compelled the industries to focus more on research and development techniques in maintaining the quality of products[Von02]. It is noticed that the future of the oil and gas industry is dependent on the critical factor of R&D department. Bansal [Ban05] stated that R&D is responsible to create new technologies, processes and products through which environment are preserved. Moreover, they also research for the processes with the help of which the health and safety of the public can be ensured. While on the other hand, Baer and Frese [Bae03] argued that it is the responsibility of the research and development department to make sure that the organisation is on the forefront of the advanced production as well as maintenance. They have to conduct proper research in order to determine the innovative technique though which business can be improved and enhanced. This demonstrates that R&D plays vital role in the natural gas industry as they have to introduce and implement innovative techniques of production[Che03].
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3 It is noticed from the research study of Lee et al [Lee021] that companies such as Abu Dhabi National Oil Company (ADNOC) focus on the fact that researches are conducted in order to explore scientific solutions, which are innovative in nature. The R&D department has to conduct proper research in order to determine the relevant and effective solution for any sort of challenges or obstacles that are faced by the oil and gas companies. Moreover, Lawson and Samson [Law01] argued that R&D department holds importance in the natural gas industry because they are focused on determining new ways and technologies through which extraction and processing of the products can be made convenient and efficient. This means that R&D is the important of the organisation as they lay initial foundation for the growth and development of the business. Concept of Quality Management in an Organisation According to Fotopoulos and Psomas (2009), quality management is an important process or techniques that need to be followed particularly within the organisation. In this respect, Vermeulen and Seuring (2009) opined that it not only refers to the quality of the goods that are produced, but the services that are delivered to the employees and the customers. The quality of
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