Notes3-11 - Notes 3/11/2008 Conflict in the Workplace I...

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Notes 3/11/2008 Conflict in the Workplace I. Conflict A. Conflict: the interaction of at least 2 interdependent parties who perceive incompatible goals, scarce resources, and interference from another party in achieving their goal Incompatible goals can take many forms If no interdependence, incompatibility not important B. Principles of Conflict Can occur in any context Natural process across relationships Effective communication reveals conflict Conflict is a motivator of change Can be positive C. Advantages Enlarges perspectives Increases group cohesiveness Generates better solutions D. Disadvantages Lowers group/organizational cohesiveness Can dissolve the group E. Stages of Conflict (p196) Patent conflict- begin to see conditions may exist for conflict to occur Perceived conflict- conditions exist & extremely aware heading down road to conflict Felt conflict- psychological conflict; become angry/ tense around those
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This note was uploaded on 03/29/2008 for the course COM 240 taught by Professor Lillie during the Fall '07 term at Michigan State University.

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Notes3-11 - Notes 3/11/2008 Conflict in the Workplace I...

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