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Notes3-11 - Notes Conflict in the Workplace I Conflict A...

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Notes 3/11/2008 Conflict in the Workplace I. Conflict A. Conflict: the interaction of at least 2 interdependent parties who perceive incompatible goals, scarce resources, and interference from another party in achieving their goal Incompatible goals can take many forms If no interdependence, incompatibility not important B. Principles of Conflict Can occur in any context Natural process across relationships Effective communication reveals conflict Conflict is a motivator of change Can be positive C. Advantages Understand self & each other better Enlarges perspectives Increases members’ motivation & involvement Increases group cohesiveness Generates better solutions D. Disadvantages Jeopardizes relationships & group functioning Lowers group/organizational cohesiveness Can dissolve the group E. Stages of Conflict (p196) Patent conflict- begin to see conditions may exist for conflict to occur Perceived conflict- conditions exist & extremely aware heading down road to conflict Felt conflict- psychological conflict; become angry/ tense around those
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