Mini Case 07_Sona Ngoh.docx - INFS 724 Mini-Case Study 07...

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INFS 724 Mini-Case Study 07: Closing Projects at Global Green Books Publishing Sona Ngoh Comment on the following aspects of the case study: a) What are some of the reasons why it is important to close out a project? What can project managers accomplish in closing out a project? Reasons for closing projects and what project managers can achieve doing this include, I. Wrapping up the project. The major wrap-up task is to ensure the project is approved and accepted by the customer. This can help the project manager to ensure customer satisfaction on projects. II. Evaluation of performance and management of the project. The evaluation includes team, individual team members, and project manager performance. Through evaluation, the project manager can get vital information for use in ensuring success for future projects III. Retrospectives. Retrospectives of lessons learned are designed to improve performance on current and future projects. These post-project reviews held with the team helps the project manager to catch any missing issues or gaps b) Why should projects capture lessons learned? What are some ways that the project team members, project managers, and the organization can use lessons learned? “However, as new projects come in and start to run into problems, some of the project managers in the project management office and their manager, Samantha, were discussing how it seems like it is déjà vu all over again – some of the same problems that they thought they had solved in working with supervisors and their teams on past projects keep on occurring.”

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