202D CH8 Q&A - 6) How does one give bad news directly?...

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Nate McKnight 1) What are some guidelines to giving a negative performance review? Confront the problem immediately Be clear about concerns Be discrete Focus on the problem Ask for a commitment to change 2) What are some guidelines to rejecting job applicants? Open directly and bluntly State why he/she was not chosen Suggest alternatives 3) What is defamation? A false statement used to damage someone’s or a company’s reputation 4) How do the Japanese start business documents? With comments about the seasons, health and prosperity 5) What are the five main goals to giving bad news? Convey the bad news Gain acceptance for it Maintain as much goodwill as possible Maintain image of company Reduce the need for future talks
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Unformatted text preview: 6) How does one give bad news directly? Open clearly with the bad news Give reasons for why this is bad Close on a good note 7) How does one give bad news indirectly? Open with a buffer/lead-in Give reasons for bad news Give the bad news End positively 8) How do the French handle business letters? Directly to the point, no sugarcoating of bad news 9) When is the best time to deliver bad news? Immediately otherwise it could be considered unethical 10) What is a crisis management plan? A plan a company has to run through tasks and responsibilities to employees in the case of emergencies, some contain templates for press releases etc....
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This note was uploaded on 03/29/2008 for the course ENGL 202D taught by Professor Crimmins,kemdavi during the Spring '07 term at Pennsylvania State University, University Park.

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202D CH8 Q&A - 6) How does one give bad news directly?...

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