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Unformatted text preview: 6) How does one give bad news directly? Open clearly with the bad news Give reasons for why this is bad Close on a good note 7) How does one give bad news indirectly? Open with a buffer/lead-in Give reasons for bad news Give the bad news End positively 8) How do the French handle business letters? Directly to the point, no sugarcoating of bad news 9) When is the best time to deliver bad news? Immediately – otherwise it could be considered unethical 10) What is a crisis management plan? A plan a company has to run through tasks and responsibilities to employees in the case of emergencies, some contain templates for press releases etc....
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- Spring '07
- Management, Clear, Nate McKnight