Case Solution

Case Solution - Nate McKnight MIS 204.1 Final Paper...

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Nate McKnight MIS 204.1 Final Paper 12/19/07 Solution Brief between Washington Mercy Hospital and DCS Inc. HISTORY OF WMH Washington Mercy Hospital is a non-profit, full-service hospital located in a nearby suburb of Washington, D.C. It is of medium size, with only 450 beds but offers a wide variety of services, including medical, nursery, obstetric, pediatric, and surgery care. The hospital also has a well-equipped emergency room, pediatric and baby clinic, senior health clinic, and an extensive diagnostic testing facility on-site. Washington Mercy is the only full-service hospital in miles and thus has a fairly large hold on the area as a trauma and emergency room center. But over the years many small, specialty doctors have opened practices around the area such as an ear nose and throat doctor as well as surgery centers and urgent care facilities. On top of that, changes in Medicare and Medicaid insurance plans has limited time stayed in the hospital, prompting more visits to specialists than to a general hospital like Washington Mercy. In response to these challenges and changes, Washington Mercy wants to establish an ambulatory surgery center. This facility will be designed to meet the patients’ needs directly and as quickly as possible, having all diagnostic testing in the facility, to cut time between arrival and actual surgery, as well as a registration/waiting area and a private section for physician consultations. Although the ambulatory surgery center would compete with smaller surgery centers and the specialists in location and area demographics, it would still not compete in price for the first few years in its capacity for the initial cost of the building and hiring of new, certified personnel. Washington Mercy wants to be able to compete with the smaller specialty doctor’s offices in the area. Being the only hospital in the suburbs, it has taken control of emergency room visits. But with the increase in the specialty offices, as well as the change in insurance policies, Washington Mercy is losing its foothold on the area. Even though it is a not-for-profit establishment, there are still bills and paychecks to be paid. With this new surgery center, as well as a new information system revamp the managers at Washington Mercy believe they can drive up revenue and establish a more automated system for their employees. This system is designed to take care of such manual tasks as billing and accounting, and would free up workers with repetitive-entry jobs to fulfill more meaningful tasks. This system, as well as the company putting it together, will be discussed in more detail further in this brief.
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For roughly six years, Washington Mercy had been running with a base program run with the RPG programming language. At the time it was installed, this system was of a medium to high grade technology but as it goes with technology, time exponentially degrades the old. The system became so out of date it had been problematic and virtually useless. To try to keep it up,
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Case Solution - Nate McKnight MIS 204.1 Final Paper...

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