This problem-solving application profiles electronics retailer Best Buy. The
entrance of Amazon and Walmart into the online resale marketplace gashed
Best Buy’s instore sales. When you couple that with inefficient processes and
procedures at the organization, and scandals with senior leadership, the
organization really was in dire straits. Organizations such as Circuit City,
CompUSA and RadioShack could not survive their problems, could Best Buy?
In came new CEO Hubert Joly and CFO Sharon McCollam. They are now in
the middle of the many challenges Best Buy is facing and need to find
solutions to these major problems.
Some of Best Buy’s internal issues could best be addressed by
changing customer preferences
participation/suggestions by employees
mergers and acquisitions
If Best Buy chose to compete by introducing online sales direct to
the consumer, this would be an example of ______ change