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88055852-Zenith-Assignment.pdf - Zenith Medical Systems...

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Zenith Medical Systems Incorporation1Table of ContentsA. IDENTIFICATION OF ORGANIZATIONAL PROBLEMS.................................................................................3High Employee Turnover Rate..................................................................................................................3Dissatisfaction of the Employees..............................................................................................................3Dissatisfaction of the Customers..............................................................................................................3Ignorance of the top management...........................................................................................................3Lack of trust...............................................................................................................................................4Lack of co-operation.................................................................................................................................4Decreasing Revenue..................................................................................................................................4Poor quality products and bad reputation of the company.....................................................................4Late deliveries...........................................................................................................................................4Falling Sales...............................................................................................................................................4B. RECOMMENDED SOLUTIONS TO THE PROBLEMS AT ZENITH MEDICAL SYSTEM.....................................5Reduce the employee turnover................................................................................................................5Hiring the right people..............................................................................................................................5Making the system Employee-Oriented...................................................................................................5Developing an appropriate strategic compensation package..................................................................6Proactive System Development................................................................................................................6Enhanced Quality of Service.....................................................................................................................7Lowered Costs of the Products.................................................................................................................7Increased Employee Morale.....................................................................................................................8Higher Customer Satisfaction...................................................................................................................8C. COMPENSATION STRATEGY......................................................................................................................9D. JOB EVALUATION....................................................................................................................................16Compensation Factors............................................................................................................................17Compensation Subfactors and Levels.....................................................................................................18Allocating Points.....................................................................................................................................24E. PAY FOR KNOWLEDGE [PFK]...................................................................................................................30
Zenith Medical Systems Incorporation2Works Cited.................................................................................................................................................34Appendix …………………..…………………..…………………..…………………..…………………..…………………..…………………. 35
Zenith Medical Systems Incorporation3A. IDENTIFICATION OF ORGANIZATIONAL PROBLEMSHigh Employee Turnover RateThe principal problem that Zenith is facing is high employee turnover rate. Two major reasons for theirturnover are absence of intrinsic rewards and job satisfaction. Because of the lack of intrinsic motivationand job satisfaction employees are not interested in performing their work. Due to these two factorsemployees lose their interest and motivation to do the work. Workers are closely observed by theirsupervisors and have no freedom to take the participation in the decision-making procedure for theircompany so they feel that the company ignores them. This feeling of ignorance causes lack ofmembership behaviour and citizenship behaviour among them, which gives the birth to high employeeturnover rate.Dissatisfaction of the EmployeesEmployees are not satisfied with their work as well as their pay system. Most of the employees are paidfixed base pay and on commission basis. Performance pay system encourages sense of competitionamong employees, which lead them into dissatisfaction with their job and employers. Mostly sales staffis dissatisfied with the pay system because their base pay is very low and they are paid on commissionbasis that solely depends on the sale. But, because of the company’s reputation and quality of theproducts sales are not high so they are not able to get the high income and feel dissatisfaction. Becausea sales person who is innovative and eager to do his/her best do not find the opportunities to earn moreand satisfy their needs. Another reason of their dissatisfaction is that they have to face the client’s angerand abuses without any fault.

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Term
Winter
Professor
Lindatroy
Tags
Profit sharing, Zenith Medical Systems Incorporation

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