18) - Relationship Marketing / Selling Communication Skills...

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Relationship Marketing / Selling Communication Skills Today’s Class Non-Verbal Communication Listening Verbal Communication Presentations Written word Why are Communication Skills Important Helps build Trust Help satisfy Customer needs Qualifies Customer Diffuses tension
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What is Communication ? Message - Reception Feedback - Adjustment No.1 Rule To Better Communications " BE THE BALL": visualize what you are doing before you do it. Non - Verbal Communication Appearance /Space/Environment Exhibiting Body Language(kinda all common sense. . but there are a few questions on this shit) Face - Smile Eyes- Contact, make it
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Hands - open/ at ready Posture - confident Reading Body Language Bored / Disinterested Skeptical / Disagree Desk Etiquette Example Other Non - Verbals Appearance Space Environment Seven "B’s" of Listening Be Smarter - listen
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Be patient - let others finish Be interested- don’t talk for talks sake Be ready - formulate insights/responses
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18) - Relationship Marketing / Selling Communication Skills...

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