IBC Assessment 2 Notes.docx - The Five Steps of the...

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The Five Steps of the Heuristic – Define the problem, Generate solutions, decide course of action, implement solution, evaluate solution – Fogler 2014 ch 1 page 9 strategies for creative problem solving 3rdedition pearson education inc Michigan – decide uses KT approachFogler, HS, LeBlanc, SE & Rizzo, B 2014, Strategies for Creative Problem Solving, Prentice Hall ,3rd ed, NJ.Perceived problem v real problem ch 1 page 1Conflict resolution – describe your interests and what you want, describe your feelings, exchange underlying reasons for your opinions and positions relative to the problem at hand, understand the other person’s perspective, generate options for mutual gain, reach a wise agreement – fogler ch 2 page 34Structured critical reasoning – identify all of the authors conclusions, look for the reasons and evidence the author uses to support each conclusion, list all major assumptions, evaluate all the assumptions and evidence, identify fallacies in logic – chapter 3 page 42

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