Customer login.docx

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1. Customer login 2. Customer go to “My Booking” page 3. The system display all the customer booking 4. Customer click a booking with cancelled status 5. System checks whether customer has invoices or not, if he/she do have, the system displays “request refund” choice 6. Customer can request for refund through click “Refund request” 7. System ask customer for bank account and account name 8. The system verify with bank system 9. The system trigger payment Use Case ID UC-600 Use Case Request for Refund(Lila) Actors (P) Customer , [S] SMS System Description The customer logs into the system. He/she then goes to the “My Booking” page and click “Cancelled history “ for refund, which available after customer received SMS confirm of the cancelled booking . System will only make refund to customer who have prepaid the payment (Thus have a invoice record). Pre-conditions 1. SMS has notified the customer that his/her booking has been cancelled 2. The system screen shows “Welcome to Petion” with 2 available choices - Register and Login.
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  • Fall '19
  • NoProfessor
  • invoice, System display

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Christopher Reinemann
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