BSBWOR502ATSV.pdf - BSB51915 u2013 June 2018 Assessment...

BSB51915 – June 2018
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Assessment Resource Summary
Unit Details
BSBWOR502 – Lead and Manage Team
Effectiveness
Assessment Type
This is a summative assessment, which need
adequate practice prior to undertaking this
assessment.
Assessment Methods
Case Study Assessment 1
Role-play Assessment 2
Written Questions Assessment 3

Assessment Resources | BSBWOR502
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Unit Summary
This unit describes the skills and knowledge required to lead teams in the workplace and to actively
engage with the management of the organisation
It applies to individuals working at a managerial level who facilitate work teams and build a positive
culture within their work teams. At this level, work will normally be carried bout using complex and
diverse methods and procedures requiring the exercise of considerable discretion and judgement,
using a range of problem solving and decision making strategies.
Prerequisite Units
There are no recommended pre- requisite units for this competency.
ELEMENT PERFORMANCE CRITERIA
Elements describe the essential
outcomes.
Performance criteria describe the performance needed to
demonstrate achievement of the element.
1. Establish team performance plan 1.1 Consult team members to establish a common understanding of
team purpose, roles, responsibilities and accountabilities in
accordance with organisational goals, plans and objectives
1.2 Develop performance plans to establish expected outcomes,
outputs, key performance indicators (KPIs) and goals for work team
1.3 Support team members in meeting expected performance
outcomes
2. Develop and facilitate team
cohesion
2.1 Develop strategies to ensure team members have input into
planning, decision making and operational aspects of work team
2.2 Develop policies and procedures to ensure team members take
responsibility for own work and assist others to undertake required
roles and responsibilities
2.3 Provide feedback to team members to encourage, value and
reward individual and team efforts and contributions
2.4 Develop processes to ensure that issues, concerns and problems
identified by team members are recognised and addressed

Assessment Resources | BSBWOR502
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3. Facilitate teamwork 3.1 Encourage team members and individuals to participate in and to
take responsibility for team activities, including communication
processes
3.2 Support the team in identifying and resolving work performance
problems
3.3 Ensure own contribution to work team serves as a role model for
others and enhances the organisation s image for all stakeholders
4. Liaise with stakeholders 4.1 Establish and maintain open communication processes with all
stakeholders
4.2 Communicate information from line manager/management to the
team
4.3 Communicate unresolved issues, concerns and problems raised by
team members and follow-up with line manager/management and
other relevant stakeholders
4.4 Evaluate and take necessary corrective action regarding