Challenge 3 - Progressive Case question.docx

Challenge 3 - Progressive Case question.docx - Challenge 3...

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Challenge 3: Progressive Case Study Questions 1. What is Progressive’s business? a. Vehicle & Recreational Insurance. b. Home & Property Insurance. c. IRV (Immediate Response Vehicle) d. Progressive Car Shopping Service by TrueCar. e. Comparison rates and Instant Quotes f. 24/7 Customer and Claim Service g. Policy Service and Management h. Online Claim Reporting i. Roadside assistance j. Rate Ticker k. Agent Locator l. Voice Over Internet Protocol (VoIP) technology ( Talk to Me ) m. Keys to Progress Program n. “Snapshot” Technology 2. What is critical to the success of the business? a. Efficiency. b. IRV c. Marketing Strategy d. Extensive and state-of-the-art Software . e. Quick Compensation. f. Great Customer Services (by phone or online) g. Fast Claim Processing h. More detailed Risk Calculation.? i. Competitive Pricing. j. “Snapshot” Technology k. Data Management 3. How does Progressive’s use of hardware contribute to these success factors?
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  • Summer '17
  • c. IRV, Claim Service, f. 24/7 Customer

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