Session 2 - Bank of America Case Homework - student version.docx

Session 2 - Bank of America Case Homework - student version.docx

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Challenge 2: Bank of America Case Study Questions 1. What are the core business processes 1 (i.e. high level; major business and financial services) performed at Bank of America as part of its product and service offerings? Core Bank of America Business Process: Activities within the Core Process people management recruiting performance management staff development payroll benefits administration financial management general ledger accounts payable accounts receivable reporting and compliance cash management asset management add as many rows as required…… 2. List the sequential, descriptive steps required in a typical ATM transaction (your choice), such as drawing out cash or transferring funds from one account to another. Be sure to include those steps executed by local ATM system itself as well as those done by information systems housed within the Bank’s centralized data center. Use this table to organize your responses.
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