Week Four Quiz.docx - Question 1(0.25 points In this diagram of traditional CRM what seems to be missing Customers Question 2(0.25 points 2 False 1

Week Four Quiz.docx - Question 1(0.25 points In this...

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Question 1 (0.25 points)In this diagram of traditional CRM, what seems to be missing?CustomersQuestion 2 (0.25 points)In terms of customer service issues, which of the following is the least likely reason for using a robust CRM? Question 3 (0.25 points)All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is not dealt with fairly. Question 4 (0.25 points) 2False12122174008622oSs_14154759 3False12122124008613oSs_14154778
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Data warehousing is the process of extracting data from a data warehouse. B) False Question 5 (0.25 points)A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data.
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  • Fall '17
  • Excel, Data Mining, Crm, Data Warehouse, Customer relationship management

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