Question 1 (0.25 points)In this diagram of traditional CRM, what seems to be missing?CustomersQuestion 2 (0.25 points)In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?
Question 3 (0.25 points)All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is not dealt with fairly.
Question 4 (0.25 points)
2False12122174008622oSs_14154759
3False12122124008613oSs_14154778
Data warehousing is the process of extracting data from a data
warehouse.
B) False
Question 5 (0.25 points)A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data.
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- Fall '17
- Excel, Data Mining, Crm, Data Warehouse, Customer relationship management
