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Question 1 (0.25 points)In this diagram of traditional CRM, what seems to be missing?CustomersQuestion 2 (0.25 points)In terms of customer service issues, which of the following is the least likely reason for using a robust CRM?Question 3 (0.25 points)All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is not dealt with fairly.Question 4 (0.25 points)2False12122174008622oSs_141547593False12122124008613oSs_14154778
Data warehousing is the process of extracting data from a data warehouse.B) FalseQuestion 5 (0.25 points)A data warehouse will typically contain the history of all previous interactions with specific users (including product use and transactions), but rarely includes other types of data.
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Data Mining, Crm, Data Warehouse, Customer relationship management