MNGT CH. 5 Assignment.docx - 1 Benefits and pitfalls of...

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1. Benefits and pitfalls of planning Dawn is a manager for a pet grooming shop. She has decided to engage in planning by creating goals for her employees. Dawn has created a plan to increase revenues at the store by setting goals for each employee to up-sell customers into dog pedicures and hair dyeing services, which bring in higher revenues than dog bathing and trimming. Which of the following are likely results of the plan that Dawn has created? Check all that apply. Dawn notices her employees staying past their shifts all month in order to meet their goals After not hitting the revenue goals the first month, Dawn’s employees stop trying to up-sell customers and just focus on bathing and trimming Dawn’s employees work harder during their shifts The pet groomers become more efficient at bathing and trimming dogs so they have more time for dog pedicures and hair dyeing Planning has been proven to work for both companies and individuals. 2. Making a plan that works Using your knowledge of SMART goals, select the best goal. I will study hard before my next test. I will ask my study group what they think of our professor. I will complete this class with a good grade so I can graduate. I will outline two chapters of my management textbook before class starts next Tuesday.

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