BUS 644 Week 2 Assignment (1).pdf

BUS 644 Week 2 Assignment (1).pdf - Running Head WEEK 2...

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Running Head: WEEK 2 ASSIGNMENT 1 Week 2 Assignment BUS 644: Operation Management Introduction Total Quality Management is a tool that can help a company to make sure that they are not only being profitable, but also providing a quality product or service to the customers. These
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WEEK 2 ASSIGNMENT Davis 2 two things coexist in all companies and are necessary for a business’ success. The quality of products or services depend greatly on the type of product or service that is being provided. This is why the quality has to be accessed from inside and outside of the business; meaning that the customers and the company itself has to observe the quality of the products (Vonderembse & White, 2013). In the healthcare system this is also the case. There are four key factors that are to be looked at in regards to the quality of a hospital, these are assurance, reliability, compassion, and understanding. These are the traits that this paper will look at when it comes to Memorial Hospital and their TQM. Measuring Quality Memorial Hospital has to adhere to a very strict set of rules that are in place for healthcare facilities. These rules are in place to keep people safe. Employees of the hospital must follow these rules and try to help the patients to the best of their abilities. If a patient is neglected or not given the proper care it will impact the quality of care that the patient is getting. This means that there will be concerns from the patients, their families and also the other employees at the hospital. Every patient that comes through the doors of the hospital has a problem that they want fixed, but this is not always the case. This might not be the hospital’s fault, but that does not mean that the patient is going to be happy and accept that reason (Storey, 2013). The best
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  • Spring '12
  • Dr.Gail
  • Management, Health care provider

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