MGT Ch8 notes PP.docx - MGT Ch 8 Notes PP Organization...

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MGT Ch. 8 Notes PP Organization Culture Defined The set of shared, taken-for-granted implicit assumptions that a group holds and that determines how it perceives, thinks about, and reacts to its various environments “The personality of the organization” Also called “Corporate Culture” What Drives an Organizational Culture? § Founder’s values § Industry and business environment § National culture § Organization’s vision and strategies § Behavior of leaders Companies Emphasizing Culture No Yes § Revenue: 166% 682% § Work Force: 36% 282% § Stock Price: 74% 901% § Net Income: 1% 756% Understanding Culture Level 1: Observable Artifact: Physical Manifestations of Culture Level 2: Espoused Values: Explicitly Stated Values and Norms Level 3: Basic Assumptions: Core Values of the Organization Four Types of Organizational Culture Clan culture: • Has an internal focus • Values flexibility rather than stability • Encourages collaboration among employees Adhocracy culture: • Has an external focus • Values flexibility • Adaptable, creative and quick to respond to marketplace Market culture: • Focused on the external environment • Values stability and control • Driven by competition and a strong desire to deliver results Hierarchy culture: • Has an internal focus • Values stability and control over flexibility • Formalized, structured work environment How Employees Learn Culture § Symbols: an object, an act, a quality, or event that conveys meaning to others
§ Stories: narrative based on true events repeated—and sometimes embellished upon—to emphasize a particular value § Heroes : person whose accomplishments embody the values of the organization § Rites and rituals

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