In our discussion this week the RN encounters a dissatisfied patient and how she handles the situati

In our discussion this week the RN encounters a dissatisfied patient and how she handles the situati

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In our discussion this week the RN encounters a dissatisfied patient and how she handles the situation will make or break her patient-nurse relationship in this hospitalization. The communication style this nurse needs to use to help the patient is the Therapeutic Communication. Per ( Harrington & Terry,2013) therapeutic communication is the base of interactive relationships and affords opportunities to establish rapport, understanding the client’s experiences, formulate individualized or client-centered interventions and optimize health care resources. The patient in this scenario is upset at the staff for not taking better care of him at this time. The nurse has to show some empathy and make things right for the rest of the patient’s stay at this hospital. Per (Harrington & Terry,2013) the nurse has to promote this process, nurses must periodically revisit, strengthen and update effective caring techniques. To me, if the RN uses this communication style she will gain respect from the patient.
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  • Fall '15
  • Nursing, Harrington, second method

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