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Chapter 2 / Exercise 03
An Invitation to Health
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Business, Accounting and Finance BSBLDR501 - Develop and use emotional intelligence Learner Materials and Assessment Tasks
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An Invitation to Health
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Chapter 2 / Exercise 03
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1 | P a g e
2 | P a g e Table of Contents About BSBLDR501 Develop and use emotional intelligence ................................................................ 3 Identify own emotional strengths and weaknesses ............................................................................. 6 Activity 1 ............................................................................................................................................... 15 Identify personal stressors and own emotional states related to the workplace ............................. 16 Activity 2 ............................................................................................................................................... 28 Develop awareness of own emotional triggers and use this awareness to enable control emotional responses .............................................................................................................................................. 30 Model workplace behaviours that demonstrate management of emotions .................................... 37 Activity 3 ............................................................................................................................................... 50 Use self-reflection and feedback from others to improve development of own emotional intelligence ........................................................................................................................................... 52 Respond to the emotional states of co-workers and assess emotional cues .................................... 54 Activity 4 ............................................................................................................................................... 56 Identify the varying cultural expressions of emotions are utilise to respond to emotional cues in a diverse workforce ................................................................................................................................. 58 Demonstrate flexibility and adaptability in dealing with others ....................................................... 61 Take into account the emotions of others when making decisions ................................................... 64 Activity 5 ............................................................................................................................................... 66 Provide opportunities for others to express their thoughts and feelings .......................................... 69 Assist others to understand the effect of their behaviour and emotions on others in the workplace .............................................................................................................................................................. 78 Encourage the self-management of emotions in others .................................................................... 80 Activity 6 ............................................................................................................................................... 81 Activity 7 ............................................................................................................................................... 84 Encourage others to develop their own emotional intelligence to build productive relationships and maximise workplace outcomes .................................................................................................... 87 Encourage a positive emotional climate in the workplace ................................................................. 93 Activity 8 ............................................................................................................................................... 96 Use the strengths of workgroup members to achieve workplace outcomes .................................... 98 Activity 9 ............................................................................................................................................. 108
3 | P a g e About BSBLDR501 Develop and use emotional intelligence Application This unit covers the development and use of emotional intelligence to increase self-awareness, self- management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. It applies to managers who identify, analyse, synthesise and act on information from a range of sources and who deal with unpredictable problems. They use initiative and judgement to organise the work of self and others and plan, evaluate and co-ordinate the work of teams. No licensing, legislative or certification requirements apply to this unit at the time of publication. Unit Sector Management and Leadership - Leadership Elements and Performance Criteria ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element.

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