BSBPMG513 - Manage Project Quality.pdf - Business...

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Chapter 8 / Exercise 3
Information Technology Project Management
Schwalbe
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Business, Accounting and Finance BSBPMG513 Manage project quality Learner Materials and Assessment Tasks
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Information Technology Project Management
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Chapter 8 / Exercise 3
Information Technology Project Management
Schwalbe
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1 | P a g e
2 | P a g e Table of Contents About BSBPMG513 Manage project quality ......................................................................................... 3 Determine quality objectives and standards with input from stakeholders ....................................... 6 Activity 1 ............................................................................................................................................... 16 Activity 2 ............................................................................................................................................... 20 Document, in a quality management plan, quality metrics for the project and product output ..... 21 Activity 3 ............................................................................................................................................... 38 Select established quality management methods, techniques and tools to resolve quality issues . 40 Activity 4 ............................................................................................................................................... 51 Activity 5 ............................................................................................................................................... 55 Distribute, discuss and support quality requirements with project team and stakeholders ............ 56 Activity 6 ............................................................................................................................................... 61 Include agreed quality requirements in the project management plan, and implement as basis for performance measurement ................................................................................................................. 63 Undertake quality assurance audit of project processes for compliance with agreed plans ............ 68 Activity 7 ............................................................................................................................................... 70 Activity 8 ............................................................................................................................................... 74 Assess quality control of project and product output according to agreed quality specifications ... 76 Activity 9 ............................................................................................................................................... 80 Identify causes of variance to quality metrics and undertake remedial action ................................. 81 Activity 10 ............................................................................................................................................. 86 Maintain a quality management system to enable accurate and timely recording of quality audit data ........................................................................................................................................... 87 Activity 11 ............................................................................................................................................. 93 Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement ............................................................................................ 94 Review project outcomes against performance requirements to determine the effectiveness of quality-management processes and procedures ................................................................................ 98 Activity 12 ............................................................................................................................................. 98 Identify and document lessons learned and recommended improvements ..................................... 99 Activity 13 ........................................................................................................................................... 103
3 | P a g e About BSBPMG513 Manage project quality Application This unit describes the skills and knowledge required to manage quality within projects. It involves determining quality requirements, implementing quality control and assurance processes, and using review and evaluation to make quality improvements in current and future projects. It applies to individuals responsible for managing and leading a project in an organisation, business, or as a consultant. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. Unit Sector Management and Leadership Project Management Elements and Performance Criteria ELEMENT PERFORMANCE CRITERIA Elements describe the essential outcomes. Performance criteria describe the performance needed to demonstrate achievement of the element. 1. Determine quality requirements 1.1 Determine quality objectives and standards with input from stakeholders 1.2 Document, in a quality management plan, quality metrics for the project and product output 1.3 Select established quality management methods, techniques and tools to resolve quality issues 1.4 Distribute, discuss and support quality requirements with project team and stakeholders 1.5 Include agreed quality requirements in the project management plan, and implement as basis for performance measurement 2. Implement quality processes 2.1 Undertake quality assurance audit of project processes for compliance with agreed plans 2.2 Assess quality control of project and product output according to

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