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(True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers.
A) TrueB) False
All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is notdealt with fairly.
In terms of customer service issues, which of the following is the leastlikely reason for using a robust CRM?
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Quiz - IFSM 201 E721 Concepts and Applications of Information Technology (2192) - U...
4/19/2019...
Incorrect. Information that assists in the management of a customer's accounts will directly support resolution of queries and issues.
70%
14/20
