Week 4 Quiz.pdf - Quiz IFSM 201 E721 Concepts and Applications of Information Technology(2192 U Page 1 of 8 Question 1(0.25 points Saved 70

Week 4 Quiz.pdf - Quiz IFSM 201 E721 Concepts and...

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Question 1 (0.25 points)Saved Question 2 (0.25 points)Saved Question 3 (0.25 points)Saved Question 4 (0.25 points)Saved (True/False). The primary financial impact of a robust CRM system results from retaining current customers versus obtaining new customers. A) TrueB) False All other issues aside, a customer is __________ to do business or increase business with a company if a customer perceives that a service issue is notdealt with fairly. In terms of customer service issues, which of the following is the leastlikely reason for using a robust CRM? Page 1 of 8 Quiz - IFSM 201 E721 Concepts and Applications of Information Technology (2192) - U... 4/19/2019... Incorrect. Information that assists in the management of a customer's accounts will directly support resolution of queries and issues. 70% 14/20
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