Questions & Answers PDFPage 2 Version: 9.0 Question: 1 The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number. Which two commands would provide information to isolate the problem? (Choose two.)
Question: 2 Which three statements are true about virtual routing? (Choose three.)
