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Timely Justice for all in Bangladesh Court processes, Problems and Solutions A CHALLENGE FOR CHANGE Supreme Court of Bangladesh & United Nations Development Programme
Timely Justice for All in Bangladesh: Court Processes, Problems and Solutions A CHALLENGE FOR CHANGE Supreme Court of Bangladesh & United Nations Development Programme 2015
A CHALLENGE FOR CHANGE Copyright © United Nations Development Programme, Democratic Governance Cluster, IDB Bhaban, E/8-A Begum Rokeya Sharani, Sher-e-Bangla Nagar, Dhaka, Bangladesh. Complex procedures, case backlogs, and a lack of effective case management are key constraints to the court system in Bangladesh. They put pressure on the capacity of the system, and create challenges for citizens in accessing justice. UNDP supports the judiciary of Bangladesh to strengthen its capacity by reducing these constraints. This will in turn provide a sustainable foundation for citizens of Bangladesh, in particular women and vulnerable groups, to access justice. This report is a result of a year-long a detailed analysis of case workflows, and aims to map the business processes of the courts. By analysing the different stages of a court case it provides evidence-based insight to support decision-making. It identifies causes for delays in court cases, areas that potentially undermine the efficiency in courts, and outlines key obstacles within the courts themselves to ensuring equal access to justice for all citizens. Team Leader and Editor Jakhongir Khaydarov, Chief Technical Advisor, JUST Project, UNDP Research Team Md. Zakir Hossain, Registrar, Appellate Division, Supreme Court of Bangladesh Keenan G. Casady, International Court Management Consultant, UNDP Bangladesh Sahhriar Kabir, Joint District Judge, Dhaka Saqeb Mahbub, Junior Justice Consultant- UNDP Bangladesh Cynthia Farid, Junior Justice Consultant, UNDP Bangladesh Concept, Design and Publication Md. Kabir Hossain, Communications Officer, JUST Project, UNDP Supported by Masud Karim Ripon, Programme Officer, UNDP Bangladesh Hamidul Haque Khan, Capacity Building Specialist, JUST Project, UNDP Md. Rafiqul Islam, Operations Manager, Joint Operation Project, UNDP Md. Reazul Al Masum, ICT Manager, JUST Project, UNDP Shahreen Srabon Tilottoma, Programme Support Officer, JUST Project, UNDP Kalpona Prova Tongchangya, Project Officer, JUST Project, UNDP Mahtab Morshed, Project Assistant, JUST Project, UNDP Published by Judicial Strengthening Project (JUST) United Nations Development Programme in Bangladesh June, 2015
Contents Glossary of KEY TERMS v Acknowledgments vi Acronyms and abbreviations vi MESSAGES vii-ix Foreword x EXECUTIVE SUMMARY 1-6 Flowchart Civil: 1-3 7-9 NEXT STEPS : BUSINESS PROCESS REVIEW AND ENHANCEMENT 10-16 I. BUSINESS PROCESS REVIEW GUIDELINE 16 1. Introduction 16 A. Purpose of the Report 16 B. What is Business Process Mapping? 17 C. Business Process Mapping, Enhancement and Re-engineering for the Courts 17 II. BUSINESS PROCESS MAPPING FOR THE BANGLADESH COURTS 20 A. Organization and Administration 21 1. Mission and Vision Statements 21 2. Strategic Plan

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