ASSESSMENT TASK 4 Monitor and review operational performance 1. Refer to the operational plan you developed in task 2 and develop a review strategy for monitoring the performance of the operational plan. Your strategy must include: In order to monitor the performance of the developed operational plan, the management must ensure that that whoever is doing the work is keeping appropriate records so that the progress can be assessed. These records together with the sales progress of the business which can be reflected from the key performance indicators will then be reviewed every month to see if the plan is working for the business. If the there is an increase in sales, then it means that the operational plan is working. But then if it is pretty much the same like before or have decreased then developing a new operational plan may be put into consideration. Identify all key stakeholders you would consult with to assist you to monitor and review the operational plan. You need to identify: In order to monitor and review the operational plan, I will arrange an open meeting with the stakeholders or the owner of the business and invite them to provide advice to the management of the organisation about their needs, wants and expectations from the operational plan. I will also ask them to comment on plans that have been created to make sure that everything is going well. 2. Write a report (approximately 1,000 words) explaining how you reviewed the operational performance of your operational plan. In your report you must include all the following points: The areas of under-performance in the business are the production team and the
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