CL_LMD 3.1_BSBCUS501_BSBMGT516_AssTool_ v10uly17-1-2 new.docx

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ASSESSMENT TOOLQualificationBSB51915 Diploma of leadership and managementCluster number and name:CL_LMD 3.1-Manage quality customer service and facilitate continuousimprovementUnits of competency:BSBCUS501 Manage quality customer serviceBSBMGT516 Facilitate Continuous ImprovementStudent’s ID and full name:ID: 38719Panuwatchara SeesoponAssessor’s name:ReinaldoNumber of weeksASSESSMENT INSTRUCTIONSOverviewPrior to commencing the assessments your assessor will explain each task and the terms and submission of your task.Pleaseconsult your assessor if you are unsure of any questions. It is important that you understand adhere to the terms and conditionsand address each task.If any task I not fully address than your assessment task will not be marked. The assessor will supportyou throughout this process.Written workThe assessment tasks are used to measure your understanding and underpinning skills and knowledge of this unit ofcompetency.When answering please ensure you address each criteria and sub point, demonstrate your research of each of thequestions and cover the topic in a logical and structured manner.Active participationIt is a condition of enrolment that you actively participate in your studies.Active participation is completing all tasks on time. Ifyou do not participate you will be required to report to Student Services Coordinator.PlagiarismPlagiarism is taking and using someone else's thoughts, writings or inventions and representing them as your own.Plagiarism isa serious act and may result in a student’s exclusion from a course. When you have any doubts about including the work ofother authors in your assessment, please consult your trainer/assessor.The following list outlines some of the activities forwhich a student can be accused of plagiarism:Presenting any work by another individual as one's own unintentionallyHanding in assessments markedly similar to or copied from another studentPresenting the work of another individual or group as their own workHanding in assessments without the adequate acknowledgement of sources used, including assessments taken totally or inpart from the InternetIf it is identified that you have plagiarised within your assessment task, then we will organise a meeting to discuss this with you.CopyrightYou must be careful when copying the work of others. The owner of the material may take legal action against you if the owner'scopyright has been infringed.You are allowed to do a certain amount of copying for research or study purposes. Generally, 10%or one chapter of a book is acceptable, where the participant is studying with, or employed by, an educational institution.Competency OutcomesEach activity in this assessment tasks will be marked as either Satisfactory or Not Satisfactory.

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