7.6.4 Practice Questions.pdf - TestOut LabSim Exam Report...

This preview shows page 1 out of 6 pages.

Unformatted text preview: 5/2/2019 TestOut LabSim Exam Report: 7.6.4 Practice Questions Date: 5/2/2019 9:02:37 pm Time Spent: 4:13 Candidate: Waters, Blair Login: bwaters24 Overall Performance Your Score: 100% Passing Score: 80% View results by: Objective Analysis Individual Responses Individual Responses Question 1: Correct You have a workstation running Windows 10, 64-bit edition. A local printer connected to a USB port is shared so that other users can print to that printer. Users running 32-bit versions of Windows report that they can't install the driver for the shared printer. Users running a 64-bit version of Windows do not have any problems. Which of the following actions will MOST likely fix this problem? (Select TWO). Move the printer to a computer running a 32-bit operating system and share the printer. Configure the printer to run in 32-bit emulation mode. Manually install the correct driver on each computer that is having a problem. On your computer, add the x86 drivers. Configure one computer running a 32-bit operating system with the correct driver. Share the network printer and have all 32-bit computers connect to that computer. Explanation Each network host that wants to use the printer must have the correct printer driver installed. When you share a printer in Windows, the current printer driver is automatically delivered to clients that connect to the shared printer. If the client computers run a different version of Windows, you can add the necessary printer drivers to the printer object. Manually adding drivers to every client is also an option, but is not efficient as the drivers can be delivered automatically when the computers connect to the shared printer. Sharing the printer on a 32bit operating system would require adding the drivers for 64-bit clients. There's no such thing as 32-bit emulation mode on printers. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_01||K2/PRAC] Question 2: Correct A user generates printouts consisting of several pages of seemingly random characters every time he prints to a network printer. The printer seems to work fine for all other users. What is the most likely cause of the problem? The network cable to the printer is defective The user is using an incorrect printer driver The user's network settings are incorrect 1/6 5/2/2019 TestOut LabSim The printer is shared with insufficient network privileges Explanation In this case, the problem is limited to the single user, so target that user's configuration. Several pages of seemingly random characters is a classic symptom of the use of a Postscript print driver on a non-Postscript printer. Switching to the correct driver will resolve the issue. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_02] Question 3: Correct A customer, who uses a Windows computer, recently purchased an inkjet printer from your store. She is now calling to complain that the colors in the photos she printed on her new printer don't match the colors in the original photos created by the photo shop. Which of the following actions will MOST likely resolve the issue? (Select TWO). Use Driver Rollback to restore an earlier version of the printer driver. Instruct the customer to upgrade to a color laser printer. Download and install the latest printer drivers. Educate the customer on the limitations of inkjet printers. Use the Color Management tab of the printer driver to calibrate the driver's color settings. Run the Windows FIXCOLR utility to automatically calibrate the driver's color settings. Explanation You should download and install the latest printer driver, then use the Color Management tab to adjust the driver's color settings. Many times, installing the latest driver alone will fix color issues. If not, then you can manually adjust the color settings until they match the original. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_03||K2/PRAC] Question 4: Correct One of your customers is still using an old dot matrix printer. While printing, the customer noticed that the text light or faint. A new print head was installed, but the documents are still faint. Which of the following is the MOST likely cause? Check the toner levels. Check the gap between the printer head and the paper. Install a maintenance kit. Initialize the ribbon. Explanation In this case, you should check the gap between the printer head and the paper. If the gap between the platen and the print head is too large, the printing could be faint because the pins are not firmly striking the ribbon and paper. Dot matrix printers do not use toner, but instead use a ribbon. Ribbons should be replaced, not 2/6 5/2/2019 TestOut LabSim initialized, if the printer images become faint. Maintenance kits are replacement components, such as fuser wires, rollers, and toner drums, needed after about 20,000 pages of printing. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_06||K2/PRAC] Question 5: Correct For the past several days, the print jobs from the inkjet printer are missing colors and leaving gaps. Which of the following will MOST likely resolve the problem? Recalibrate the printer's color profile. Add additional memory to the printer. Use the automatic print head cleaning feature. Check the gap between the printer head and the paper. Explanation Use an inkjet's automatic cleaning feature if letters have missing lines and there are gaps. With inkjet printers, the nozzles sometimes become clogged, preventing ink from leaving the nozzles and reaching the paper. On dot matrix printers, you should check the gap between the printer head and the paper to avoid printer images from becoming faint. Color profiles are typically created by the manufacturer, and correct problems when the printed colors don't match what you see on the screen. Add memory to a printer if the end of a printed page is missing. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_07||K2/PRAC] Question 6: Correct A user has created a complex spreadsheet on her workstation containing many graphs and charts. She sent the document to an older network laser printer that is shared by everyone in her department. When she picked up the output only the top half of each page was printed and the bottom half was blank. Which of the following will MOST likely rectify this issue? Install additional memory in the printer. Install additional memory in her workstation. Update the printer driver on her workstation. Instruct her to not create such complex print jobs. Ask the network administrator to increase the speed of the network link in her department. Explanation If only part of a page is printed on a laser printer (and the rest of the page is blank), you most likely need to add memory in the printer. This is especially true if it happens when complex graphical documents are printed, but printing works correctly with text-only documents. In rare circumstances, updating the printer driver could also fix the issue, but this is unlikely. The speed of the network link does not affect the quality of the printer output. References LabSim for PC Pro, Section 7.6. 3/6 5/2/2019 TestOut LabSim [pcpro2016_all_questions_en.exm TRB_PRINTER_NEW_01||K2/PRAC] Correct Question 7: After removing the printed paper from your laser printer, the toner smudges and can be wiped off in places. Which of the following is the MOST likely problem? Fuser rollers Secondary corona Primary corona Print drum Explanation Because the fuser rollers heat and press the entire paper, dirty fuser rollers would be the most likely problem. The other components do not touch the paper directly. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_09||K2/PRAC] Question 8: Correct Your laser printer prints a vertical black line on every page. You change the toner cartridge but the problem does not go away. What is the MOST likely problem? The paper is poor quality. A corona wire is dirty. The photosensitive drum. The fuser assembly is damaged. Explanation If a corona wire is dirty, it might not create a uniform charge. As a result, the toner might not be attracted correctly to the photosensitive drum or paper. A vertical stripe is a typical symptom of this problem. Be careful when cleaning a corona wire because they are delicate. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_10||K2/PRAC] Question 9: Correct Which of the following is the MOST likely symptom of a dirty drum or roller in a laser printer? Lines or splotches repeated at regular intervals on the print job. Smudges on the print job. A faint image on the print job. A vertical black or white stripe on the print job. Explanation A dirty drum or roller can create lines or splotches at regular intervals on the print job. References 4/6 5/2/2019 TestOut LabSim LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_11||K2/PRAC] Question 10: Correct Which of the following paper types should not be used in inkjet printers? Very glossy paper Paper that is not specifically marked "for inkjet printers." Multi-purpose paper Any colored paper Explanation Early inkjet printers required paper specially manufactured for inkjet printers. Now, inkjet printer paper is not necessary. However, you still need to consider factors such as how the paper absorbs the ink. Very glossy paper that does not absorb ink very well can be problematic. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_13||K1/PRAC] Question 11: Correct When you print from your laser printer, the paper contains faint images from previous printouts. Which of the following components is MOST likely the cause? (Select TWO). Fluorescent lamp Transfer roller Secondary corona wire Primary corona wire Rubber scraper Explanation After a page is printed, a rubber scraper removes any remaining toner from the OPC drum. A fluorescent lamp removes any remaining electrical charge. If images from previous print jobs show up on the page, check these two components. The primary corona charges the drum prior to writing the image. The secondary corona charges the paper to attract the toner. If these two components are faulty, the current image might have streaks or missing parts. If the toner is not sticking to the paper, check the transfer roller. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_14||K2/PRAC] Question 12: Correct You replaced the print cartridge on an inkjet printer. What should you do next? Calibrate the printer. Replace the fuser roller assembly. Replace the ribbon as well. Send the printer to the factory for a realignment. 5/6 5/2/2019 TestOut LabSim Explanation After replacing print cartridges, perform a calibration. The calibration uses the self test to check the printed image and make minor adjustments automatically. Calibration will help avoid blurry text, misalignment (jagged lines), or incorrect colors. Dot matrix printers use a ribbon, and should be replaced if printer images become faint. Fuser roller assemblies are found in laser printers, and should be replaced or cleaned if there are lines or splotches at regular intervals on the print job. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_15] Question 13: Correct After receiving several complaints from the employees in your company, you start to troubleshoot a laser printer. After a short while, you have concluded that the most probable cause is a dirty drum. Which of the following is the MOST logical reasons for this conclusion? Garbage characters on the page Ghost images on the page Spots at regular intervals on the page Blank page Explanation Spots at regular intervals on the page typically mean a dirty drum. Blank pages are caused by no toner or a faulty primary corona. Ghost images are caused by a faulty scraper blade or discharge lamp. Garbage characters are caused by using the wrong print driver. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_19||K2/PRAC] Question 14: Correct You are testing a printer you just installed, so you use the operator panel on the printer to print a test page. Later, you use the printer properties on your computer to print a test page. Instead of a normal test page, you receive several pages with garbled characters on them. What is the most likely cause of the problem? Bad printer memory Wrong toner cartridge Wrong print driver A problem with the printer power supply or the power cable Explanation When you print a test page from your computer and it does not work properly, you most likely have an incorrect print driver or a printer cable that is not fastened properly. Memory or power supply problems are rare in printers. You would probably not be able to install an incorrect toner cartridge into the printer. References LabSim for PC Pro, Section 7.6. [pcpro2016_all_questions_en.exm TRB_PRINTER_22] 6/6 ...
View Full Document

  • Fall '15
  • Inkjet printer, Laser printer

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern