Lecture 3 Self Awareness EI Assertiveness and Communication Styles-1.pptx - Self Awareness EI Assertiveness and Interpersonal Communication

Lecture 3 Self Awareness EI Assertiveness and Communication Styles-1.pptx

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Self Awareness, EI, Assertiveness and Communication Styles Interpersonal Communication PROF2000 Professional Practices Deborah Churchman
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University of Adelaide Learning Objectives Explain the concepts of emotional intelligence and emotional competence Identify various examples of negative and positive self-talk Describe a range of assertive behaviours Understand and use a range of assertive verbal skills Identify the role interpersonal relationships play in organisational success Determine your personal communication style List the four main communication styles 2
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University of Adelaide Reading Course e-text reading Course e-text pp. 69-84 Course e-text pp. 91-96 Course e-text pp. 116-138 Course e-text pp. 161-168 3
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University of Adelaide Interpersonal and intrapersonal communication Interpersonal communication comes from the Latin inter ‘Between, among, amid, in-between, in the midst’ Normally refers to communication in situations where people can interact directly, such as one-to-one and in small groups or teams Intrapersonal communication comes from the Latin intra ‘On the inside, within’ Communicating with yourself Internal communication or ‘self-talk’ 4
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University of Adelaide Communication competence Involves knowledge and performance Requires knowledge of key principles as well as experience Requires lifelong dedication to practice and improvement Is situational, appropriate for socio-cultural settings Can be improved by Accepting communication challenges Being willing to reflect on your communication performances Asking others for feedback on your communication abilities 5
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University of Adelaide Self-concept / self- disclosure A positive self concept flows from Perception of past and present experiences Personal meanings attached to those experiences Positive Self-evaluation Self-esteem Self-respect Self-acceptance 6
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University of Adelaide Developing a positive self- concept 7 Table 3.2 Three strategies used by those with a positive self-concept Clear identification of self by Positive definition of self by Effective behaviour by Gaining insight into my own behaviour Valuing myself and acknowledging the parts that make up the total self Communicating my attitudes, values and feelings Identifying influences that have shaped me so far Being confident in my own abilities and skills Responding to others without judging or patronizing them Knowing my needs Taking responsibility for my own behaviour Seeking feedback from others Knowing my wants Building my self-esteem Listening to the ideas and feelings of each other Being aware of my feelings Being optimistic Disagreeing without disrespect for the values of others Being aware of my interpretations Discussing my positive qualities Building open, positive relationships without boasting
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University of Adelaide Johari window 8 Things I don’t know Things I know Things they know Not known to others OTHE RS SELF Arena Blind Spot Hidden Area Unknown Area
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  • '18
  • Interpersonal relationship, University of Adelaide

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