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Running head: CASE STUDY: CREW RESOURCE MANAGEMENTCase Study: Crew Resource ManagementShawn DeanEmbry-Riddle Aeronautical UniversityWorldwideSafety 320Instructor: Donald CostelloOctober 19, 2018
CASE STUDY: CRMAbstractCrew Resource Management (CRM) can mitigate substandard organizational factors in aviation safety when performed correctly. An analysis was done to NTSB accidents forUnited Airlines Flight 173, a McDonnell-Douglas DC-8-61, N8082U, that crashed in Portland, Oregon on December 28, 1978 and United Airlines Flight 232, a McDonnell-Douglas DC -10-10, N1819U, that crashed in Sioux City, Iowa on July 19, 1989. Circumstances from these two accidents proved successful and unsuccessful use of CRM that led to significant improvements of the CRM program.2
CASE STUDY: CRMCrew Resource ManagementIntroduction. Crew Resource Management (CRM) has been discussed in several accidents since the 1980’s. There were organizational factors, lack of communication between crew members and substandard utilization of available equipment found in multiple accidents. According to Wise, Hopkin and Garland (2010), it wasn’t until the mid-1990’s that the FAA issued the Advisory Circular 120-51B, making CRM a mandatory training requirement (Wise et al., 2010). In this paper an analysis was done to NTSB accidents for United Airlines Flight 173, a McDonnell-Douglas DC-8-61, N8082U, that crashed in Portland, Oregon on December 28, 1978 and United Airlines Flight 232, a McDonnell-Douglas DC -10-10, N1819U, that crashed in Sioux City, Iowa on July 19, 1989. I will analyze the factual information from the two accidents and apply results from my analysis. Then I will compare and contrast the accidents by referencing CRM concept. Let begin with NTSB accident for United Flight 173.

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