SIRXSLS001_third_party_report.pdf - SIRXSLS001 Sell to the...

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Third party evidence collection The tasks listed in the observation report will provide the performance evidence. RTOs should contextualise the tasks: to fit the industry/ organisation/ environment in which assessment will be conducted in line, where necessary, with reasonable adjustment practices Tasks observed Third party comments Trainer/assessor evaluation Interact with four different retail customers to initiate and close the sale of different retail products or services by: communicating appropriately with the customer to establish and clarify needs, wants and expectations applying product knowledge and using appropriate sales using appropriate sales approaches to sell the benefits and features of products and services overcoming objections and closing sales upselling and cross selling additional products and services that complement the sale promoting customer loyalty and repeat sales Build rapport with customers by, for example: greeting them promptly when entering the store
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