Exam 1 Notes

Exam 1 Notes - Transforming the Workforce-Seven Keys to...

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Transforming the Workforce-Seven Keys to succeeding in a globally integrated world- I BM . Eric Lesser Differentiate themselves from their competition, identifying, developing and connecting talent and expertise from around the globe. Focused on connecting and leveraging various sources of production and value creation regardless of the physical location of these resources. (1) Understanding the demographics and capabilities of the workforce- both the internal and external supply and demand for labor critical in allocating resources across the globe, determining current and future sources of talent and expertise and identifying workforce trends that have a direct impact on corporate strategy. (2) Predicting future labor supply and demand- capacity-enough to enact strategy, capability-right knowledge to execute, culture- values support strategy. (3) Utilizing social networks to increase visibility and application of knowledge across the organization- so that individuals can identify who can provide needed answers to questions, critical to flow of knowledge across traditional boundaries. (4)Enabling individuals to perform work regardless of location- ability to access information and perform work-related tasks on remote basis, evaluate remote workers by contribution not by their presence. (5) Facilitating collaboration across tradition boundaries- organizational silos and conflicting performance measures make it difficult for different areas to reach out and connect, communities can be valuable tools. (6) Driving the rapid development of skills and capabilities to meet changing business conditions. Training has been shown to produce significant benefit to a firms total shareholder return. Firms in the top quartile in training dollars/employee have significantly higher profit margins, return on equity, and stock performance. (7) Evaluating employee performance and providing appropriate feedback. Ex) oil engineers over globe developed network eased headquarters support resources. Insurance company didn’t emphasis skill development and career progression enabled a new workforce operating model. Cultural Effects of an IT Process Initiative - Gartner, Staff resistance not a hero mentality- doesn’t succeed based on efforts of top people, its proactive. Promote cross training, move to process based teams give them time then go to another process and reorganize, managers must become mentors and roadblock removers for the team, hire adaptive change tolerant behaviors, matrix structures are complex and can be expensive during reorganization stage Alternative Delivery Models - Gartner, (1)Process-centric IT organization paradigm- IT inseparable from business processes committed to process management, IT services outsourced or internally developed, 35% most-immediate mainstream impact, used by historically credible companies. (2) Applied IT organization paradigm- IT heavily leveraged asset, value for context rich intelligence, combine IT with other disciplines, will gain momentum in midterm especially for
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Exam 1 Notes - Transforming the Workforce-Seven Keys to...

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