Chapter 5 Study Guide Questions.pdf - N ame Chapter 5 Study...

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Chapter 5 Study Guide Questions.pdf

1 )   Which of the following best represents the purpose of a message ?
A ) The purpose of the message represents how you would like the audience to respond .
B ) The purpose of the message is why you are communicating .
C ) The purpose of the message identifies what the business result will be .
D ) The purpose of the message represents how to best reach those with decision - making capabilities .
E ) The purpose of the message identifies the intended outcome .
2 )   Being persuasive ____ _ ___.
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3 )   In the ACE communication process , ________ involves thinking strategically about your purpose , desired outcome , business needs , audience and stakeholder needs , content needs , and medium choices .
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4 )   In persuasive situations , you will increase your chances of getting a positive response by ____ _ _ __ the analyzing phase of the ACE communication process .
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5 )   When conducting an audience analysis , who should be considered ?
A ) All stakeholders
B ) Leadership
C ) The primary audience
D ) The secondary audience
E ) Both the primary and the secondary audience
Answer:  B )   Both the primary and the secondary audience
6 )   If an argument has merit , or is only partially correct , you may respond to the argument using a ________.
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7 )   Which of the following will help you move the message from a plan to a draft ?
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8 )   To ensure you have implemented an effective persuasive strategy , what should be done before delivering the message ?
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9 )   Which of the following terms best represents the way you would like your audience to respond to your message ?
A ) Business result
B ) Desired outcome
C ) Potential resistance
D ) Audience needs
E ) Purpose
Answer:  B )   Desired outcome
10 )   The ________ audience is the direct recipient of the message .
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11 )   Analyzing ____ ____ involves focusing on information needs , motivation and benefits , and potential resistance .
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12 )   Which of the following terms best represents a response intended to prove an objection is wrong ? 12 )
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13 )   When emailing a coworker to ask for her assistance on a project , which of the following constitutes a refutation you could include in your request in anticipation of a possible objection ?
A ) I wo n't be able to complete my project if you do n't help me .
B ) If you decide to help me , then you will have to spend more time at work to complete your own professional responsibilities .
C ) I really need your help right now as my department is short - staffed .
D ) 
E ) I do n't think that I will be able to return the favor .
Answer:  D )   While this may sound time - consuming , I will only need one hour of your time .
14 )   To convince your boss to implement a procedural change in your department , which of the following best constitutes a concession in the context of a message ?
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15 )   While the _ _______ stage helps you make a persuasive plan , the ________ stage helps you put the plan into action and draft the message .
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16 )   What is considered to be the most critical element of persuasion ?
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17 )   To develop the most persuasive content for a communication , what must first be understood by the communicator ?
A ) What key questions should be asked of the audience ?
B ) Where the audience is located
C ) Whether or not the audience finds you credible
D ) What kind of content will best motivate the audience ?
E ) The problem that needs to be resolved
Answer:  D )   What kind of content will best motivate the audience ?
18 )   Which of the following is least likely to help establish credibility ?
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Leadership: Theory, Application, & Skill Development
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Chapter 5 / Exercise 1
Leadership: Theory, Application, & Skill Development
Achua/Lussier
Expert Verified
Name___________________________________Chapter 5 Study Guide Questions & KeyYour final exam will be based on study guide questions from each chapter. For multiple-choice questions, remember therule: Choose the best answer. In some questions, all of the answers may be correct, but unless I indicate otherwise, only onewill be best based on the material we are studying.MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.1)Which of the following best represents the purpose of a message?1)A)The purpose of the message represents how you would like the audience to respond.B)The purpose of the message is why you are communicating.C)The purpose of the message identifies what the business result will be.D)The purpose of the message represents how to best reach those with decision-makingcapabilities.E)The purpose of the message identifies the intended outcome.
2)Being persuasive ________.2)
3)In the ACE communication process, ________ involves thinking strategically about your purpose,desired outcome, business needs, audience and stakeholder needs, content needs, and mediumchoices.3)
4)In persuasive situations, you will increase your chances of getting a positive response by ________the analyzing phase of the ACE communication process.4)
5)When conducting an audience analysis, who should be considered?5)A)All stakeholdersB)LeadershipC)The primary audienceD)The secondary audienceE)Both the primary and the secondary audience
1
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The document you are viewing contains questions related to this textbook.
Leadership: Theory, Application, & Skill Development
The document you are viewing contains questions related to this textbook.
Chapter 5 / Exercise 1
Leadership: Theory, Application, & Skill Development
Achua/Lussier
Expert Verified
6)If an argument has merit, or is only partially correct, you may respond to the argument using a________.6)
7)Which of the following will help you move the message from a plan to a draft?7)
8)To ensure you have implemented an effective persuasive strategy, what should be done beforedelivering the message?8)

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