Name___________________________________Chapter 3 Study Guide Questions & KeyYour final exam will be based on study guide questions from each chapter. For multiple-choice questions, remember therule:Choose the best answer.In some questions, all of the answers may be correct, but unless I indicate otherwise,only onewill be best based on the material we are studying.MULTIPLE CHOICE.Choose the one alternative that best completes the statement or answers the question.1)In the ACE process for communication, the first step is ________.1)A)adjustingB)adaptingC)analyzingD)authoringE)addressing
2)In the ACE process for communication, the second step is ________.2)
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3)Which of the following is done in the first step of ACE?3)
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4)Which of the following identifies what you want your audience to do as a result of thecommunication?4)
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5)Reviewing your message and considering feedback ________.5)A)generally leads to less successful proposalsB)sets the stage for your business message, helping you make good decisions, and should bedone before you begin composingC)is part of composing, the second step of the ACE processD)will be time consuming and unnecessaryE)may lead you to return to the analysis step
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6)________ is the ability to influence an audience to agree with your point of view, accept yourrecommendation, or grant your request.6)
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7)If the purpose of your message is to inform parents about the new dismissal procedure designed toalleviate problems with the current process at your school, which of the following best representsthe desired outcome of your message?7)
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8)Keeping your purpose and desired outcome in mind as you write your message is most likely tohelp you evaluate whether your content ________.8)
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