Chapter 6 Study Guide Questions.pdf - N ame Chapter 6 Study...

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Chapter 5 / Exercise 6
A+ Guide to Software
Andrews/Dark
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Name___________________________________Chapter 6 Study Guide Questions & KeyYour final exam will be based on study guide questions from each chapter. For multiple-choice questions, remember therule: Choose the best answer. In some questions, all of the answers may be correct, but unless I indicate otherwise, only onewill be best based on the material we are studying.MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question.1)Which of the following questions should be considered when determining the correct medium forbad-news message?1)A)Can you do anything to project a positive image?B)Should you include an apology?C)What justification and explanation should you include?D)How can you maintain goodwill in the relationship?E)How quickly do you need to share the information?
2)Why are bad news messages challenging to compose?2)
3)One of the goals of delivering bad news is to ________.3)
4)To be effective, it is most important that a bad-news message should ________.4)
5)Which of the following statements would be best to include in a letter turning down someone whoapplied for a job?5)A)We think that you are talented, but feel the position would best be filled by a younger, morevibrant candidate.B)After much consideration, we have offered the position to another candidate.C)We are sorry to inform you that your credentials were not as impressive as those of the othercandidates who applied for the position.D)We don't think that you are the right fit for this position at this point in time.E)Unfortunately, we were more impressed by the other candidates.
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A+ Guide to Software
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Chapter 5 / Exercise 6
A+ Guide to Software
Andrews/Dark
Expert Verified
6)To soften the impact of the bad news, what type of information can be included in the message?6)
7)Which of the following questions is a part of the analyzing stage of the ACE process for deliveringbad news?

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