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BSB50215 Diploma of BusinessBSBMGT517 Manage operational planAssessment 3: Monitor and review operational performanceCandidate’s NameErika Madeiros SilvaAssessor’s NameDateSubmission DetailsThis assessment task is to be submitted online by the due date specified by your Trainer/Assessor andAssessment Plan for this unit of competency. Your assessor must approve any variations to thisarrangement in writing.Submit a file with the required evidence attached as perSpecifications belowAcknowledgement of original work, free from plagiarism as per Assessment PlanSpecial needs (considerations if required see Access & Equity Policy)Naming document files when submitting assessments (check Assessment Plan)Identifying the Unit, Assessment Number, student name, student number, date and page number(preferably) in the FooterAssessor’s additional and particular instruction/s.Performance ObjectiveYou will demonstrate skills and knowledge required to monitor and review operational performance.Assessment DescriptionIn response to a simulated business scenario, and using work completed in Assessment Task 1, youwill develop, monitor and review performance systems, analyse performance, identify areas ofunderperformance, take prompt remedial action and report on operational performance.In accordance with contingency planning developed in Assessment Task 1, you will take promptaction to address employee underperformance. In a role-play, you will coach the employee inaccordance with performance management systems.BSBMGT517 Assessment 3Version: v18.0Page 1 of 21Developed by: Nortwest Pty LtdApproved by: AMIssued: August 2018Review:August 2019
You will then prepare and present, in a second role-play, a management report describing theperformance system, performance results and recommendations for changes to operational plans.During the role-play, you will negotiate changes to operational plans and gain approval forrecommendations from the Operations General Manager (the facilitator/assessor).Procedure1.Read the simulated BBQfun scenario information provided in Appendix 1 of this task and in thebusiness documentation provided by your assessor (the same documentation provided inAssessment Task 1).2.Prepare a plan for monitoring performance from the start of implementation to the end of thefinancial year. You may use the action plan template (provided in Appendix 2) or create yourown plan. Ensure you include plans for monitoring and/or documenting: