BSBMGT517 Assessment 3.docx - BSB50215 Diploma of Business...

BSB50215 Diploma of Business
BSBMGT517 Manage operational plan
Assessment 3: Monitor and review operational performance
Candidate’s Name Erika Madeiros Silva
Assessor’s Name Date
Submission Details
This assessment task is to be submitted online by the due date specified by your Trainer/Assessor and
Assessment Plan for this unit of competency. Your assessor must approve any variations to this
arrangement in writing.
Submit a file with the required evidence attached as per
 Specifications below
 Acknowledgement of original work, free from plagiarism as per Assessment Plan
 Special needs (considerations if required see Access & Equity Policy)
 Naming document files when submitting assessments (check Assessment Plan)
 Identifying the Unit, Assessment Number, student name, student number, date and page number
(preferably) in the Footer
 Assessor’s additional and particular instruction/s.
Performance Objective
You will demonstrate skills and knowledge required to monitor and review operational performance.
Assessment Description
In response to a simulated business scenario, and using work completed in Assessment Task 1, you
will develop, monitor and review performance systems, analyse performance, identify areas of
underperformance, take prompt remedial action and report on operational performance.
In accordance with contingency planning developed in Assessment Task 1, you will take prompt
action to address employee underperformance. In a role-play, you will coach the employee in
accordance with performance management systems.
BSBMGT517 Assessment 3 Version: v18.0 Page 1 of 21
Developed by: Nortwest Pty Ltd Approved by: AM Issued: August 2018 Review: August 2019

You will then prepare and present, in a second role-play, a management report describing the
performance system, performance results and recommendations for changes to operational plans.
During the role-play, you will negotiate changes to operational plans and gain approval for
recommendations from the Operations General Manager (the facilitator/assessor).
Procedure
1. Read the simulated BBQfun scenario information provided in Appendix 1 of this task and in the
business documentation provided by your assessor (the same documentation provided in
Assessment Task 1).
2. Prepare a plan for monitoring performance from the start of implementation to the end of the
financial year. You may use the action plan template (provided in Appendix 2) or create your
own plan. Ensure you include plans for monitoring and/or documenting: